Customer Service Representative at Marana Global Services Limited

MARANA Global Services Limited is a Nigerian company that provides safety and environmental training and engineering services for the public and private sector establishments. Our vision is to set a global pace in safety and environmental training and services. We are Accreditedd Training Provider for Institute of Safety Professionals of Nigeria (ISPON). Established in year 2015, we have been committed to our vision and we are working towards setting standards for health and safety professional practice in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type:

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N250,000 per month.

Application Closing Date
31st March, 2026.

Method of Application
Interested and qualified candidates should send their CV to: smaranaglobal@gmail.com using the Job Title as the subject of the mail.