IT Help Desk Officer at a Reputable Company

A reputable company is recruiting suitable candidates to fill the position below:

Job Title: IT Help Desk Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are seeking a proactive and technically skilled IT Support Officer to provide day-to-day technical support to end users and ensure the smooth operation of the company’s IT systems and infrastructure.

Key Responsibilities

• Provide support and resolve end-user issues related to network connectivity, internet access, printers, Remote Desktop systems, and other IT peripherals and applications.
• Install, configure, maintain, and troubleshoot desktops, laptops, biometric machines, and printers connected to the company network.
• Maintain and update inventory records of computers, laptops, printers, and other IT equipment.
• Ensure adequate inventory levels of stationery such as printing papers, toners, and related IT consumables, while updating supplier status.
• Escalate complex IT issues to the IT Helpdesk Specialist when necessary.
• Monitor alerts and logs generated from IT equipment and applications to ensure system performance and reliability.
• Perform regular data backups and restoration in line with company policies and best practices to ensure data integrity.
• Update the Daily Morning Checklist report to confirm network availability and successful execution of scheduled system tasks.
• Provide front-end support for Hand-Held machines used by sales personnel, including configuration, installation, setup, and training.
• Ensure security patches and system upgrades are applied and maintained on desktops and laptops.
• Complete tasks and deliverables assigned by the IT head of department.

Requirements

• Bachelor’s degreein Computer Science, Information Technology, or a related field.
• Proven experience in IT support or technical support roles.
• Good knowledge of computer hardware, networking, and operating systems.
• Knowledge of personal computers and all common peripherals, including monitors, printers, modems, and other connection, communication, and storage devices.
• Computer literacy: TCPIP PROTOCOL/ TCPIP Networks management
• Ability to troubleshoot hardware and software issues effectively.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Benefit

• Salary: N300,000 – N350,000 monthly
• Annual bonus
• Yearly salary review
• Health Maintenance Organization (HMO) coverage
• Leave allowance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Gender: Only male applicants are encouraged to apply due to the nature of the role and the need for gender balance.
• Accommodation is not provided.
• The position is required to be filled urgently, candidates who can resume immediately will be highly preferred.