Officer - Banking and Reconciliation at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Officer - Banking and Reconciliation

Job ID:  7051
Location: Ikeja, Lagos
Reports To: Manager - Billing and Collections
Division: Customer Relations and Experience

Mission

• Contribute to the sustenance of the MTN brand by driving revenue collections through digital payment channels 
• Implement revenue impacting activities in accordance with policies, process, and procedures.

Description
Reconciliation:

•  
• Reconcile customer bank statements with internal financial records, identifying discrepancies and resolving issues.
• Conduct daily checks on digital payment platform reports to reconcile payment gateway transactions for onward processing of refunds.
• Capture successful transactions (Airtime/Data) that are unfulfilled for various payment options (Bank Pay/USSD/Card/NQR/MoMo) via channels like eShop and myMTN App.
• Conduct daily reconciliation of unfulfilled transactions for MoMo and share with relevant stakeholders for refunds.
• Conduct daily reconciliation of eShop revenue streams (Device/Data) to ensure alignment with the payment gateway platform.
• Reconcile bank statements and payments from the MTN Collections account to identify and post payments for Consumer and SME accounts, avoiding unidentified payments.
• Conduct reconciliation for MoD successful transactions that are unfulfilled and escalate to vendors for refunds.
• Reconcile MTN Internal Accounts (Staff PABX, HyConnect, Test Customer/Test Roamer).
• Conduct account reconciliations on postpaid accounts related to payment complaints.

Transaction Verification:

• Verify transactions such as payments, receipts, and transfers to ensure accuracy and legitimacy.
• Investigate and resolve discrepancies such as missing payments or incorrect transactions.
•  Process daily chargeback transactions from payment processors, banks, fintech's and validate each case by providing successful transaction evidence or rejecting invalid claims.
• Approve requests for unfulfilled transactions to aid speedy refunds.
• Implement debit reconciliation on accounts migrating from postpaid to prepaid.
• Pass credit/debit adjustments on wrong recharge escalations for consumer postpaid and prepaid lines.

Reporting and Monitoring:

• Generate daily, weekly, and monthly reports on failed bank recharges and other operational reports as required.
• Generate monthly business performance reports for the functional area.
• Monitor various digital bill payment channels (Web Bill payment portal, myMTN NG, Web, eShop, Zigi, etc.) daily to identify users and reconcile accounts to ensure fulfillment.
• Manage the real-time monitoring dashboard and trigger fulfillment for unfulfilled payments to give value.
• Follow up with the revenue management team to ensure accurate and prompt recording of cost center bills.
• Generate daily SDP dumps from SAS for business decision-making.

Compliance and Improvement:

• Ensure compliance with relevant laws, regulations, and company policies related to banking and reconciliation.
• Continuously review and improve banking and reconciliation processes to increase efficiency and accuracy.
• Develop and review policy, process, and procedure documents on banking and reconciliations.
• Conduct user acceptance tests (UAT) on all automated payment channels and payment initiatives.
• Ensure all trouble/service tickets logged to the team are promptly resolved and closed within the agreed Service Level Agreement.
• Liaise with various stakeholders (IT/IS, 3rd party vendors, payment processors, banks, finance-revenue management)
• Effectively identify, resolve customer queries with timely follow‑through and feedback, while maintaining required service quality standards.
• Engage and Manage customers complaints on erroneous bank recharges from all Nigerian banks, convenient channels, and trade partners, collaborating with partners/banks for resolution.
• Efficiently support key account partnering banks on payment complaints.
• Receive payment advice from CRX/SME account officers, partners, sales partners, and frontline staff for adoption into clients’ accounts.

Requirements
Education:

• First Degree in Finance, Accounting, Social Science
• Fluent in English.

Experience
3 - 7 years’ experience with experience working with others:

• Experience working in a medium-sized organization.
• Experience in a call center (Prepaid & Postpaid) environment 
• Experience in a Customer Service-related role
• Experience in Data Analysis, Reconciliation and Reporting using basic tools, e.g. Excel, SAS, SQL, etc.
• Experience working with at least one Billing System as a customer facing function
• Experience in Customer Relationship Management tool
• Understands Prepaid and Postpaid Charging concepts.
• Attention to details.

Application Closing Date
13th April, 2026; 10:55 PM.