Analyst - Monitoring and Performance, Digital Services NG at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Monitoring and Performance, Digital Services NG

Job ID:  7206
Location: Ikoyi, Lagos
Reports To: Manager - Ecosystem Development
Division: Digital Services

Mission

• Monitor, analyze, and report on the performance of digital services and platforms, while supporting digital product implementation and end to end customer journey monitoring to drive service reliability, efficiency, and continuous improvement.

Description

• Build and maintain real-time performance dashboards to monitor digital channel health and product adoption.
• Identify bottlenecks in internal workflows and propose automated solutions to increase efficiency.
• Ensure the accuracy and reliability of performance data for strategic decision-making.
• Track technical failure rates and service downtime to proactively alert technical teams before outages impact business development targets.
• Track customer‑centric metrics such as acquisition, activation, engagement, retention, and churn to assess the effectiveness of business development initiatives
• Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure. 
• Conduct regular channel and product performance reviews, generating insights and actionable recommendations to drive optimisation, growth, and revenue improvement. 
• Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions. 
• Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes. 
• Ensure all tracking methodologies and digital business activities remain compliant with laws and data privacy regulations.

Education

• First degree in Computer Science, Engineering, Mathematics, Statistics, Data Analytics, Information Technology or any related discipline
• Fluent in English

Experience:
3-7 years’ experience which includes

• Experience working in a medium organization 
• Experience in business performance management, data analytics, digital marketing, or business intelligence.
• Exposure to business development, product performance tracking, or commercial analytics is an advantage
• Experience with reporting and analytics tools (e.g., Excel, Power BI, SQL etc.)

Application Closing Date
13th April, 2026 (10:55pm)