Analyst - Channels and Captive Portals at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Channels and Captive Portals

Job ID: 7208
Location: Ikoyi, Lagos
Reports To: Digital Platform Development
Division: Digital Services

Mission

• Support Digital Services growth by documenting, standardizing, and improving digital channel user journeys and processes, ensuring clear requirements, seamless implementation, and effective enablement for digital product delivery.
• Analyze user behavior data to improve the digital journey, and collaborating with IT and external vendors to maintain 24/7 channel availability.

Description

• Support the delivery and continuous improvement of digital channels and captive portals used for the distribution of digital products and services.
• Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital channels and captive portals 
• Analyze and review channel and portal performance to generate actionable insights that optimize customer journeys, drive growth, and improve revenue outcomes.
• Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
• Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization. 
• Support/Lead User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness. 
• Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure. 
• Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions. 
• Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes. 
• Collaborate with internal teams and external partners to identify, onboard, integrate, and support digital platforms, systems, and ecosystem features. 
• Ensure all digital channel features, platforms, and integrations comply with MTNN governance standards, data policies, and regulatory requirements. 
• Ensure adherence to product governance frameworks, data standards, and regulatory obligations throughout digital product and channel development.

Requirements
Education:

• A first degree in any related discipline
• Fluent in English

Experience:
3-7 years’ experience which includes

• Experience working in a medium organization 
• Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
• Experience in business analysis, requirements gathering, and user story documentation. 
• Experience in digital analytics, e‑commerce, digital channels, or product support roles.

Application Closing Date
13th April, 2026 (10:55pm).