Client Service Officers (Printing & Gadgets) at Mecer Consulting Limited

Mecer Consulting Limited provides business and management, consulting, general training, etc.

We are recruiting to fill the position below:

Job Title: Client Service Officer (Printing & Gadgets)

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Serve as the primary point of contact for client inquiries and communications.
• Manage client orders from initiation to delivery, ensuring accuracy and timeliness.
• Handle client complaints and resolve issues promptly and professionally.
• Coordinate with internal teams to ensure seamless service delivery.
• Build and maintain strong, long-term client relationships.
• Identify opportunities for upselling and cross-selling products and services.
• Support business development and sales initiatives.
• Maintain accurate client records and transaction documentation.
• Provide regular updates to clients on order status and timelines.
• Gather client feedback to improve products and services.
• Ensure high levels of customer satisfaction and retention.
• Prepare periodic reports on client interactions and sales activities.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Mass Communication, or a related field.
• 2–5 years of experience in client service, customer relationship management, or sales.
• Experience in printing services, technical product sales, or gadget-related business is an added advantage.
• Proven ability to manage client accounts and deliver high levels of customer satisfaction.
• Strong sales orientation with experience in upselling and cross-selling.
• Proficiency in CRM tools, Microsoft Office Suite, and reporting systems.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to handle client complaints and resolve conflicts professionally.
• Capacity to work under pressure and manage multiple client interactions simultaneously.

Application Closing Date
14th April, 2026.

How To Apply
Interested and qualified candidates should send a copy of their CV to: recruitment@mecer.consulting using the job title as the subject of the mail.