Chief Operating Officer (COO) - Enterprise Integrator at Smile 360 Dental Specialists

Smile360 Group is one of Nigeria’s leading premium healthcare platforms, known for delivering world-class dental and specialist clinical services with a strong focus on patient experience, operational excellence, and innovation.

Over the years, Smile360 has evolved from a single premium clinic into a growing healthcare enterprise. As the organisation enters its next phase of scale, our focus is on strengthening operational discipline, improving margins, enhancing governance, and building systems that support sustainable multi-location growth.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer (COO) - Enterprise Integrator

Location: Ikoyi, Lagos
Employment Type: Full-time

About the Role

• To support this next phase, we are seeking a high-impact Chief Operating Officer (COO) who will serve as the execution partner to the CEO, translating strategy into disciplined operational performance across the organisation. This is not a traditional clinic COO role.
• This is a role for a builder and operator — someone passionate about improving systems, strengthening governance, and driving disciplined execution.

Role Summary

• The organisation is seeking an Enterprise Integrator — a senior operational leader capable of translating strategic priorities into disciplined execution across multiple business functions.
• The COO will play a central role in strengthening operational systems, improving margin performance, building scalable governance frameworks, and ensuring alignment across leadership teams.

Core Responsibilities
Enterprise Operational Leadership:

• Translate organisational strategy into measurable operational execution
• Strengthen cross-functional coordination and execution discipline
• Improve organisational operating rhythms and decision-making speed
• Drive operational performance management across departments

Financial Performance & Margin Discipline:

• Drive EBITDA and margin improvement through operational discipline
• Identify and eliminate margin leakage across the organisation
• Strengthen cost governance, procurement discipline, and working capital management
• Support financial sustainability through operational efficiency

Revenue Performance & Conversion Optimisation:

• Improve conversion performance and revenue realisation
• Align marketing, clinical capacity, and patient experience to support growth
• Strengthen operational drivers of revenue and service utilisation

Systems, Processes & Governance:

• Institutionalise SOPs, operational dashboards, and performance frameworks
• Strengthen governance, reporting, and compliance structures
• Build scalable operational systems that support enterprise growth
• Improve operational visibility and leadership accountability

Leadership & Organisational Effectiveness:

• Provide execution leadership across multiple business units
• Strengthen accountability and performance management across departments
• Build a disciplined, ownership-driven leadership culture
• Reduce executive firefighting by implementing effective systems

Reporting Structure:

• The Chief Operating Officer will report directly to the Chief Executive Officer and serve as a core member of the Executive Leadership Team.
• This is a Board-visible leadership role responsible for driving operational execution and strengthening organisational performance.

Success Metrics (First 12–18 Months)

• EBITDA and margin improvement
• Improved conversion and revenue realisation
• Stronger operational governance and systems discipline
• Improved leadership accountability and execution speed
• Operational readiness for continued organisational growth

Ideal Candidate Profile

• We are seeking a senior operator with proven experience scaling complex service organisations.

Required Experience:

• Must have 12–15 years of progressive leadership experience
• Proven senior operator in multi-site healthcare environments (hospital, diagnostics, dental, or similar)
• Demonstrated success improving margin performance and operational efficiency
• Track record of building systems and scaling enterprise operations
• Experience operating within fast-growing or founder-led organisations

Key Capabilities
The successful candidate must demonstrate:

• Strong financial acumen with margin and cost optimisation impact
• Ability to translate strategy into disciplined execution
• Strong leadership presence and ability to influence senior teams
• High execution capacity, emotional intelligence, and governance mindset
• Ability to lead senior teams and influence strong personalities
• Comfort operating as execution partner to a founder-CEO

Why Join Smile360
This role offers a unique opportunity to:

• Partner directly with the CEO in shaping the next phase of organisational growth
• Build scalable operational systems in a fast-growing healthcare platform
• Drive measurable financial and operational impact
• Lead enterprise execution across a growing multi-location healthcare organisation.

Application Closing Date
1st April, 2026.

How to Apply
Interested and qualified candidates should send their CV and Executive Profile to: jobs@smile360ng.com using the Job Title as the subject of the email.