Team Lead, Credit Collections at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Team Lead, Credit Collections

Location: Lagos (Hybrid)

Job Purpose

• The Collections Lead is the guardian of our portfolio’s health.
• At Moniepoint, we’re driven by mastery and the desire to see businesses succeed.
• This role ensures that our financial ecosystem remains stable by driving high-performance recovery strategies.
• You’ll lead a team of agents, turning data into action.
• It’s not just about recovering funds; it’s about managing relationships and ensuring that we come through for the business with innovative, factual, and effective recovery solutions.

Key Responsibilities

• Lead with Mastery: Manage and coach a team of collection agents to hit daily and monthly targets. You aren't just a supervisor; you’re a mentor helping them master the art of negotiation.
• Portfolio Health: Keep a close eye on your assigned loan buckets. You'll track roll rates, cure rates, and liquidation performance to stop portfolio decay before it starts.
• Data-Driven Execution: Monitor the numbers that matter—RPC, contact rates, AHT, and productivity per agent. When you see a gap, you fix it immediately with a clear, factual plan.
• Optimization: Oversee skip tracing and field recovery alignment. You’ll ensure we’re using the right tools to reach the right people at the right time.
• Quality & Coaching: Conduct regular call audits and coaching sessions. We speak to our customers like humans, and you’ll ensure your team remains professional, relatable, and effective.
• Compliance & Governance: Ensure every interaction is documented accurately and follows both regulatory rules and our internal "human-first" principles.
• Strategic Escalation: Identify high-risk accounts and recommend the best path forward—whether it’s intensive follow-up or field recovery—ensuring our resources are always where they're needed most.

What Success Looks Like

• Portfolio Stability: Roll rates and NPL levels remain within target thresholds consistently.
• Team Performance: Your agents aren't just hitting targets; they’re improving their negotiation mastery and RPC rates month-over-month.
• Operational Efficiency: Skip tracing and escalation workflows are seamless, with no "lost" or uncontacted accounts in high-risk buckets.
• Culture of Excellence: Your team reports feeling supported and equipped to do their best work.

Qualifications

• 5+ years of experience in collections, with at least 3 years leading a team.
• A proven track record of hitting targets in high-volume outbound dialler environments.
• Deep experience in monitoring loan performance (NPL levels, roll rates, and cure rates).
• Practical experience with skip tracing and account escalation strategies.
• Experience managing third-party debt collection agencies is a plus.

About You:

• You’re a Hero for the Portfolio: You have the grit to take it one step at a time, driving momentum through continuous improvement.
• You Value Clarity: You don’t hide behind technical jargon. You communicate clearly and honestly with your team and stakeholders.
• You’re a Systems Thinker: You enjoy connecting the dots between agent behavior and portfolio performance.
• You Build for Scale: You’re motivated by creating processes that work today but are ready for where Moniepoint is going tomorrow.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online