Operations Coordinator at Pack ‘N’ Pay

Pack ‘N’ Pay is a product of CIC Integrated Services Limited. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly organized and detail-oriented Operations Coordinator to oversee warehouse operations, logistics coordination, and order fulfillment.
• The ideal candidate will ensure seamless movement of goods from warehouse to customers, maintain inventory accuracy, and drive efficiency across operations to meet delivery timelines.

Key Responsibilities
Warehouse & Fulfillment:

• Process daily invoiced orders from Zoho for picking and fulfillment
• Ensure proper packaging of items based on product type before shipment
• Ensure all outgoing orders have valid shipment documentation attached
• Coordinate warehouse activities for process efficiency and optimal space utilization
• Maintain accurate records of incoming and outgoing stock on bin cards
• Participate in weekly and monthly stock counts and reconciliations
• Minimize product damage and defects through proactive handling measures
• Ensure all shipment orders pass quality control checks before dispatch
• Maintain overall stock accuracy within the warehouse.

Logistics & Distribution:

• Ensure all orders are delivered within a 24-hour timeframe
• Plan, coordinate, and monitor daily deliveries and dispatch schedules
• Liaise closely with logistics partners and delivery drivers to ensure timely dispatch
• Track shipments and proactively resolve delivery delays or issues
• Ensure all deliveries are completed with proper Proof of Delivery (POD)
• Optimize delivery routes and improve last-mile efficiency
• Monitor logistics performance and escalate issues where necessary.

General Operations:

• Report discrepancies and warehouse/logistics issues in real time
• Support procurement in urgent sourcing situations when required
• Ensure compliance with safety standards, company policies, and regulations
• Work cross-functionally with procurement, sales, and customer experience teams
• Perform other assigned duties as required.

Requirements & Qualifications

• Minimum of 3 years experience in operations, warehouse management, or logistics coordination
• Strong attention to detail and high level of accuracy
• Good organizational and time management skills
• Ability to work in a fast-paced, target-driven environment
• Experience with inventory/logistics systems (Zoho is an added advantage)
• Strong communication and stakeholder management skills
• Problem-solving mindset with a proactive approach.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified cnadidates should send their cv to: hr@packnpay.com.ng using “Operations Coordinator Application – Lagos” as the subject of the mail.