Customer Service Representative at Titcon Limited

Titcon Limited is a company that specialize in the sales and supply of high quality electrical appliances for residential,commercial and other needs.We also offer excellent trainingservices too.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for an enthusiastic Customer Service Representative who will be able to deliver great customer service to our clients, thereby fostering the growth of our organization.

Responsibilities

• Providing introductory information to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Skills and qualifications

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills.

Application Closing Date
4th May, 2026.