Sales Supervisor (Front of House – QSR) at Mama Casa Restaurant

Mama Cass is a restaurant that serves authentic African and International meals served with heart, in spaces that feel like home.

We are recruiting to fill the position below:

Job Title: Sales Supervisor (Front of House – QSR)

Location: Victoria Island (VI), Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and organized Sales Supervisor (Front of House) to oversee daily restaurant operations and ensure an exceptional customer experience.
• The ideal candidate will supervise floor staff, maintain service standards, manage requisitions, and support the outlet manager in achieving sales and operational goals.

Key Responsibilities

• Supervise and support front-of-house team members during daily restaurant operations.
• Ensure food quality, service standards, cleanliness, and overall guest experience are maintained.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor staff attendance, punctuality, and performance, and manage shift schedules effectively.
• Train and guide new and existing staff on procedures, customer service standards, and expectations.
• Track stock levels for front-of-house items and communicate requisition needs to the store manager.
• Ensure compliance with health, safety, and hygiene regulations across all front-of-house areas.
• Maintain a clean, organized, and welcoming environment for customers.
• Support the outlet manager in achieving sales targets, cost control, and operational efficiency.
• Prepare daily sales, inventory, and performance reports for management.
• Conduct regular floor inspections to ensure smooth operations and high service quality.
• Assist with merchandising, promotions, and upselling to maximize sales opportunities.
• Motivate and inspire the team to meet performance and customer service goals.
• Ensure proper cash handling, POS operations, and financial accountability during shifts.
• Monitor and provide feedback on team performance, recognizing achievements and addressing issues proactively.
• Collaborate with kitchen and operations teams to ensure timely order delivery and coordination between front and back of house.

Requirements

• Minimum of OND/NCE in Hospitality, Business Administration, or a related field.
• Previous experience in a QSR or restaurant environment as a front-of-house supervisor or team lead.
• Knowledge of requisitions, stock management, and front-of-house operations.
• Strong leadership, team management, and customer service skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to maintain high standards of cleanliness, safety, and customer satisfaction.

Salary
N200,000 - N250,000 per month.

Application Closing Date
24th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hradmin@mamacassng.com using the job title as the subject of the email.

Note: Shortlisted applicants will be contacted for an interview.