Operations Officer at Global Ease HR Consulting and Academy

Global Ease HR Consulting and Academy is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Officer

Location: Karu, Abuja (FCT) 
Employment Type: Full-time

Responsibilities
Logistics Operations Management:

• Coordinate and oversee daily logistics activities including shipments, dispatch, and delivery tracking.
• Ensure timely pickup and delivery of parcels, goods, and cargo.
• Communicate with clients regarding shipment status and delivery timelines.
• Maintain accurate logistics records and delivery documentation.
• Coordinate with drivers, dispatch personnel, and logistics partners to ensure operational efficiency.

Travel Agency Operations:

• Coordinate travel bookings including flight reservations, hotel bookings, and travel itineraries.
• Assist clients with travel documentation requirements.
• Liaise with airlines, travel partners, and visa service providers.
• Ensure accurate processing of travel bookings and confirmations.
• Provide clients with travel updates and respond to travel-related inquiries.

Study Abroad Coordination:

• Assist prospective students with study abroad application processes.
• Coordinate admission applications with partner universities and institutions.
• Guide applicants through documentation requirements such as transcripts, visas, and other necessary paperwork.
• Maintain communication with international institutions and education partners.
• Track student application progress and ensure deadlines are met.

Customer Service and Client Support:

• Serve as a primary point of contact for clients across all business services.
• Address client inquiries, complaints, and service requests promptly.
• Ensure a high level of customer satisfaction and service quality.
• Provide accurate information regarding services offered by the company.

Operational Planning and Coordination:

• Develop and maintain operational schedules for logistics and service delivery.
• Ensure proper coordination between departments to meet service deadlines.
• Monitor operational processes to ensure efficiency and effectiveness.

Reporting and Documentation:

• Maintain accurate operational records across all services.
• Prepare periodic operational reports for management.
• Monitor service performance and identify areas for improvement.

Vendor and Partner Coordination:

• Maintain relationships with logistics vendors, airlines, travel partners, and educational institutions.
• Ensure partners deliver services according to agreed standards.
• Coordinate service agreements and operational arrangements with partners.

Salary
N150,000 - N200,000 per month.

Application Closing Date
20th April, 2026.