Operations Manager (Salon) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Operations Manager (Salon)

Location: Lagos
Employment Type: Full-time

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day operations of the salon, ensuring exceptional customer service, efficient service delivery, and overall business profitabilit
• The role involves managing staff, optimizing workflows, maintaining high service standards, and driving revenue growth.

Key Responsibilities
Salon Operations Management:

• Oversee daily salon operations to ensure smooth and efficient service delivery.
• Monitor appointment scheduling, client flow, and service turnaround times.
• Ensure the salon environment is clean, organized, and compliant with health and safety standards.
• Maintain high standards of customer experience and service quality.

Staff Supervision & Management:

• Supervise hairstylists, beauticians, and support staff.
• Develop staff schedules and manage attendance, punctuality, and performance.
• Train and mentor staff to maintain service excellence and professionalism.
• Conduct performance evaluations and implement improvement plans where necessary.

Customer Experience & Retention:

• Handle customer inquiries, complaints, and feedback professionally.
• Build strong client relationships to encourage repeat business.
• Ensure personalized and high-quality service delivery to clients.
• Implement customer loyalty and retention strategies.

Sales & Revenue Growth:

• Drive sales of salon services and retail products.
• Monitor daily sales performance and implement strategies to meet revenue targets.
• Promote special offers, packages, and upselling of services/products.
• Collaborate with marketing teams on promotions and campaigns.

Inventory & Procurement

• Monitor stock levels of salon products and supplies.
• Manage procurement and ensure timely restocking.
• Control product usage to minimize wastage and theft.
• Maintain accurate inventory records.

Financial Oversight:

• Track daily cash flow, expenses, and revenue.
• Prepare basic financial and operational reports for management.
• Ensure proper handling of cash, POS transactions, and record-keeping.
• Assist in budgeting and cost control initiatives.

Compliance & Health Standards:

• Ensure compliance with hygiene, sanitation, and safety regulations.
• Enforce proper sterilization of tools and equipment.
• Maintain adherence to industry and company policies.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (preferred).
• 2 - 3 years of experience in operations management, preferably in a salon, spa, or hospitality setting.
• Strong leadership and team management skills.
• Experience with salon management software and POS systems.
• Good understanding of beauty and wellness industry operations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the mail email.