Customer Service Representative at Sherman Gray Limited

Sherman Gray Limited is an EPC (Engineering, Procurement and Construction) envisioned several years ago but incorporated on January 4, 2007. The core objective of our organisation is to provide professional services in the field of Civil engineering construction, Consulting, Procurement and Outsourcing services for the oil and gas industry, manpower development through professional training and project management to mention a few.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt - Rivers
Employment Type: Full Time

Job Responsibilities

• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback on the efficiency of the customer service process.
• Maintain a positive and professional attitude toward customers at all times.
• Respond promptly to customer inquiries
• Communicate with customers through various channels.
• Acknowledge and resolving customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes
• Ensure customer satisfaction and provide professional customer support.

Job Requirements & Qualifications

• Must have a minimum of Diploma
• Minimum of OND Degree in Mass Communication, Sociology, Accounting, or Business Admin.
• You have at least zero to two years of work experience
• Minimum of 1 - 2 years' experience in this role.
• Digital marketing skills will be an added advantage.
• Excellent communication and interpersonal skills.
• Exceptional marketing skills in order to increase existing customer base
• Strong problem-solving abilities and the ability to handle difficult situations calmly.
• Proficient computer skills, digital marketing skills and experience with CRM software.
• Positive attitude and a passion for providing exceptional customer service.
• Active listening skills and empathy towards customer needs.
• Stay updated on product knowledge, e-commerce platforms, and industry trend
• Ability to multitask, handle high call volumes, and navigate through multiple systems simultaneously.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online