Client Success & Growth Manager (Sales) at Wagon Wheel Limited

Wagon Wheel Limited, established in 2014, is a leading luxury real estate development company in Africa, specializing in the creation and sale of high-end properties with bespoke interiors, premium finishes, and flexible payment plans. Rooted in the values of accountability, quality, ownership, innovation, and integrity, the company aims to deliver exceptional, fully serviced, move-in-ready homes. With a focus on customer-centric experiences and a strategy combining innovative and traditional business models, Wagon Wheel Ltd ensures peace of mind for its clients. The company is committed to enhancing stakeholder value while providing the finest luxury real estate experience.

We are recruiting to fill the position below:

Job Title: Client Success & Growth Manager (Sales)

Location: Utako, Abuja (FCT) 
Employment Type: Full-time

Description

• The Client Success & Growth Manager is responsible for managing high-value client relationships, driving revenue growth, and delivering an exceptional client experience.
• This role combines strategic client engagement, business development, and service excellence to ensure client satisfaction, retention, and expansion.

Key Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for high-value clients, ensuring a seamless and premium experience
• Build and maintain long-term relationships with clients through consistent engagement and follow-ups
• Anticipate client needs and proactively provide solutions

Revenue Growth & Business Development:

• Identify and convert new business opportunities within existing and prospective client networks
• Present and position company offerings to clients in a compelling and strategic manner
• Drive revenue growth through upselling, cross-selling, and client retention strategies

Sales Targets & Performance Metrics:

• Own and achieve monthly and quarterly revenue targets as defined by Management
• Drive consistent conversion of high-value prospects into paying clients
• Maintain a strong pipeline of qualified leads and opportunities
• Achieve defined client retention and repeat business targets
• Monitor and improve key performance indicators including conversion rates, client acquisition value, and revenue per client

Client Experience & Service Excellence:

• Oversee the end-to-end client journey from onboarding to post-service engagement
• Ensure timely resolution of client concerns while maintaining high satisfaction levels
• Develop and implement strategies to enhance overall client experience

Strategic Coordination:

• Work closely with internal teams to ensure efficient service delivery and alignment with client expectations
• Monitor client feedback and provide insights to improve service offerings

Performance & Reporting:

• Track client engagement, conversion rates, and revenue performance
• Prepare regular reports on client growth, retention, and satisfaction metrics.

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work in a fast-growing, dynamic organization with high-value clients
• Career growth and professional development opportunities
• A collaborative and supportive work environment

Application Closing Date
20th April, 2026.