Operations Officer at Gift Imagination

Gift Imagination is a leading brand in the production, sourcing and supply of promotional items and souvenirs for organisations across sectors. We help organisations create lasting connections with their audiences through bespoke merchandise and corporate gifts that leave lasting impressions.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Marina, Lagos
Employment Type: Full-time
Department: Operations / Administration

Job Summary

• The Operations Officer plays a key role in ensuring the smooth execution of client orders from initiation to final delivery.
• The role involves liaising with clients to gather detailed job requirements, coordinating internal teams and processes, and ensuring accurate execution of branding and product specifications.
• The role also provides strong administrative and client service support, including people management coordination, client onboarding, and accurate data management to ensure seamless operational delivery across all functions.

Core Function

• Client service administration, people management, operational coordination, and accurate data management for client registration and onboarding.

Key Responsibilities
Operations & Order Fulfilment:

• Coordinate and monitor daily operational activities to ensure smooth execution of all orders.
• Liaise with clients to gather detailed job specifications and requirements.
• Confirm pricing, prepare quotations, and support proposal development.
• Source and coordinate samples for client review and presentation.
• Ensure timely execution, dispatch, and delivery of client orders and samples.
• Support planning and execution of bulk gifting projects and brand campaigns.

People Management & Coordination:

• Coordinate internal teams and ensure alignment of tasks across functions.
• Support workflow allocation and follow-up to ensure timely execution of responsibilities.
• Monitor team activity progress and ensure deadlines and service standards are met.
• Foster effective communication between departments to ensure operational alignment.
• Measure and track team performance against assigned tasks, deadlines, and operational KPIs to ensure accountability, productivity, and continuous improvement.
• Identify performance gaps and escalate or recommend corrective actions where necessary.

Inventory & Records Management:

• Maintain accurate and up-to-date inventory records for all gift items and packaging materials.
• Monitor stock levels and generate reports for replenishment planning.
• Ensure proper documentation of all operational activities, including invoicing and order tracking.
• Maintain organized digital and physical filing systems.

Client Service & Administration:

• Support client onboarding, registration, and data capture processes.
• Manage client communication professionally and ensure timely response to enquiries.
• Maintain accurate client databases and operational records.
• Ensure adherence to internal policies and client-specific requirements.

Process Improvement & Documentation:

• Contribute to the development and continuous improvement of operational procedures and workflows.
• Assist in compiling and maintaining the Operations Playbook (standard operating procedures for the organization).
• Recommend efficiency improvements to enhance service delivery and operational effectiveness.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 3 - 4 years experience.

Key Attributes & Competencies:

• Proactive and solution-oriented mindset
• Strong sense of responsibility and accountability
• Excellent attention to detail and accuracy
• Strong customer service orientation
• Strong people management and coordination skills
• High endurance and ability to work under pressure
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work independently and within a team.

What We Offer

• Competitive salary package
• HMO (Health Maintenance Organisation) coverage
• Pension contribution
• Opportunity to work with a fast-scaling premium procurement and brand solutions firm
• Exposure to high-value corporate clients and strategic sourcing networks
• Performance-driven environment with clear growth and earning potential
• High autonomy and ownership of business development outcomes.

Application Closing Date
16th April, 2026.

How to Apply
Interested and qualified candidates should send their updated curriculum Vitae to: hr@giftimagination.com using the Job title as the subject of the mail.