Customer Acquisition Agent at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Customer Acquisition Agent

Location: Onipanu, Lagos
Employment Type: Full-time
Department: Growth / Sales / Customer Acquisition
Reports to: Director, Customer Health &Acquisition

Role Summary

• The Customer Acquisition Agent is responsible for identifying, engaging, and converting new healthcare facilities, hospitals, and clinics into active customers for LifeBank.
• The role focuses on expanding the company’s customer base, driving revenue growth, and ensuring seamless onboarding of new accounts into LifeBank’s healthcare logistics ecosystem.
• You will be the frontline growth driver, building trust with healthcare providers and positioning LifeBank as the preferred partner for medical supply and logistics solutions.

Key Responsibilities
Customer Acquisition & Sales:

• Identify and prospect new hospitals, clinics, pharmacies, and healthcare facilities.
• Conduct cold calls, visits, and outreach to generate new business opportunities.
• Present LifeBank’s services and value proposition to potential customers.
• Convert qualified leads into active paying customers.
• Achieve monthly and quarterly acquisition targets.

Field Engagement & Relationship Building:

• Conduct on-site visits to healthcare facilities to understand their needs.
• Build strong relationships with decision-makers (doctors, procurement officers, administrators).
• Maintain consistent follow-up with prospects until conversion.
• Represent LifeBank professionally in all field interactions.

Onboarding & Activation:

• Support new customers through onboarding and first-order activation.
• Ensure smooth handover to customer service and operations teams.
• Educate customers on ordering processes, platforms, and service standards.

Market Intelligence:

• Gather insights on competitor activity, pricing, and service gaps.
• Identify underserved areas and new market opportunities.
• Provide feedback to the growth and product teams on customer needs.

Reporting & CRM Management:

• Maintain accurate records of leads, visits, and conversions in CRM tools.
• Submit daily/weekly reports on sales activities and pipeline progress.
• Track performance against acquisition targets.

Key Performance Indicators (KPIs)

• Number of new customers acquired monthly
• Conversion rate from leads to active accounts
• Revenue generated from new accounts
• Number of successful field visits and engagements
• Customer onboarding success rate
• Pipeline size and growth

Key Requirements
Education & Experience:

• Bachelor’s degree or equivalent in Business, Marketing, Health Sciences, or related field.
• 2–4 years experience in sales, customer acquisition, field marketing, or business development (healthcare or logistics is an advantage).

Skills & Competencies:

• Strong persuasion, negotiation, and communication skills.
• Comfortable with field work and frequent customer visits.
• Self-motivated and target-driven.
• Ability to build trust quickly with healthcare professionals.
• Basic CRM and digital tool proficiency.
• Strong resilience and ability to handle rejection.

What Success Looks Like:

• Consistent growth in new healthcare facilities signed on.
• Strong pipeline of qualified prospects across assigned regions.
• Smooth onboarding experience for new customers.
• Increased revenue contribution from new acquisitions.
• Strong presence of LifeBank across targeted healthcare networks.

Salary
N120,000 - N150,000 / Month.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should send their Resume to: team@lifebank.ng using the Job Title as the subject of the email.