Regional Manager - Recovery (RM - R) at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Regional Manager - Recovery (RM - R)

Location: Ikeja, Lagos

Role Summary

• The Regional Manager, Recovery is responsible for leading and overseeing all field recovery operations across the region, ensuring strong portfolio performance, reduced non-performing loans (NPLs), effective roll rate management, regulatory compliance, and high team productivity.

Key Responsibilities

• Develop and execute regional recovery strategies to reduce Portfolio at Risk (PAR) and improve recovery rates.
• Set regional targets, KPIs, and activity expectations for field teams.
• Oversee deployment of field resources, visit planning, skip tracing, and escalation processes.
• Drive portfolio roll rate reduction across all DPD buckets.
• Monitor regional portfolio performance and ensure timely recovery actions.
• Review and approve restructuring and settlement proposals within delegated authority.
• Ensure effective tracking of recovery activities using collections systems and dashboards.
• Ensure adherence to regulatory requirements and ethical collection standards.
• Oversee audits of field activities to prevent fraud and misconduct.
• Recruit, train, and manage Field Collections Agents, Team Leads, and Supervisors.
• Build a high-performance, accountable, and productivity-driven culture.
• Collaborate with Credit, Risk, Legal, Operations, and Customer Service teams.
• Provide regular performance reports and insights to senior management.
• Improve field recovery processes, SOPs, routing, and reporting frameworks.

Requirements

• Bachelor’s Degree in Business, Finance, Economics, Accounting, or related field (MBA or professional certification is an advantage).
• 6+ years of experience in field recovery within financial services/lending.
• 2–3+ years in a senior leadership or regional supervisory role.
• Strong knowledge of credit risk, delinquency management, and roll rate dynamics.
• Familiarity with regulatory frameworks and ethical collection practices.
• Proven leadership experience managing large, distributed field teams.
• Strong analytical, strategic thinking, and decision-making skills.
• Excellent communication, stakeholder management, and negotiation abilities.

Benefits

• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with the Hiring Manager - 30 minutes.