Customer Support Intern (SIWES / IT) at Simba Group

Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some ofthe most dynamic sectors in the economy. The Group is a dominant player in the transportation, powerand IT-enabled service sectors, which are critical to the sustained growth of the Nigerian Economy. The corporate vision of the Group is to provide innovative and quality products along with excellent after-sales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency.

We are recruiting to fill the position below:

Job Title: Customer Support Intern (SIWES / IT)

Location: Ogba, Ikeja - Lagos
Employment Type: Full-time
Duration: 3–4 Months
Department: Customer Service / Operations

Job Summary

• We are seeking SIWES / Industrial Training (IT) students to support our customer service operations.
• The interns will assist in handling customer interactions, managing call volumes, and ensuring efficient service delivery while gaining practical workplace experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Communicate effectively with customers in English, Yoruba, and Hausa
• Respond to inquiries and provide accurate information on products/services
• Escalate unresolved issues to the appropriate team
• Maintain proper records of customer interactions and reports
• Support the team in managing daily operational tasks

Requirements

• Currently undergoing SIWES / Industrial Training (IT)from a recognized institution
• Must be fluent in English, Yoruba, and Hausa
• Good communication and interpersonal skills
• Basic computer knowledge (Microsoft Office, data entry, etc.)
• Ability to work in a fast-paced environment
• Willingness to learn and adapt

Skills & Competencies:

• Strong verbal communication
• Customer service orientation
• Attention to detail
• Teamwork and adaptability.

What You Will Gain

• Hands-on experience in a corporate environment
• Exposure to customer service operations
• Improved communication and problem-solving skills

Application Closing Date
20th April, 2026.