AGM / Chief Operating Officer at Absolute Insurance Brokers Limited

Absolute Insurance Brokers Limited is a Nigerian insurance brokerage firm established as part of the Zylus Group International. The company was founded by a group of experienced Nigerian professionals with the aim of delivering innovative and client-focused insurance solutions. The firm is duly registered with the Corporate Affairs Commission (CAC) and licensed by the National Insurance Commission (NAICOM) under the Insurance Act 2003 to operate as a full-service insurance broker, handling various classes of insurance business.

Since its establishment, the company has focused on providing risk management and insurance intermediation services tailored to both individuals and corporate clients. Its operations are driven by a commitment to innovation, professionalism, and customer-centric service delivery, with a vision to become a globally recognized insurance brand. In summary, Absolute Insurance Brokers Limited is a relatively modern, indigenous brokerage firm positioned within a larger corporate group, leveraging technology and expertise to improve insurance accessibility and service quality in Nigeria.

We are recruiting to fill the position below:

Job Title: AGM / Chief Operating Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The AGM/COO is responsible for overseeing and optimizing the operational functions of the insurance broking business, including policy administration, underwriting support, revenue drive, claims processing, customer service, office administration, and compliance.
• The role ensures operational efficiency, regulatory adherence, service excellence, and alignment with the company’s strategic objectives.

Key Responsibilities

• Oversee daily insurance operations, including policy issuance, renewals, endorsements, claims processing. revenue drive, and general office administration,
• Ensure accurate and timely processing of underwriting and claims documentation.
• Develop and implement operational policies and standard operating procedures (SOPs).
• Monitor service delivery standards to ensure high levels of customer satisfaction.
• Ensure compliance with regulatory requirements and industry guidelines (e.g., NAICOM, and NCRIB regulations in Nigeria).
• Coordinate with underwriting, claims, finance, and sales teams to ensure seamless workflow.
• Track operational KPIs such as turnaround time (TAT), claims ratio, policy retention rate, and service efficiency.
• Manage operational budgets and control costs effectively.
• Identify process gaps and implement automation or efficiency improvements.
• Lead, train, and evaluate operations staff to enhance performance.
• Prepare operational and performance reports for executive management.

Job Specification

• Bachelor’s Degree in Insurance, Business Administration, Finance, Economics, or a related
• field.
• Professional certification such as CIIN (Chartered Insurance Institute of Nigeria) or equivalent is a necessity.
• MBA or relevant postgraduate qualification is a plus.
• Strong understanding of underwriting processes, claims management, and policy administration.
• Minimum of 10–12 years of experience in insurance marketing or business development.
• At least 5 years in a senior management or leadership role within general insurance.

Application Closing Date
10th May, 2026.

How to Apply
Interested and qualified candidates should apply by sending their CV to: michael.ugboma@absoluteinsbrokers.com using the Job title as the Subject of the mail.