Client Relations Supervisor at Fort Knox Outsourcing (2 Openings)

Fort Knox Outsourcing is poised to serve the growing needs of businesses in Nigeria by helping them to reap the economic, strategic, and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that sources, selects, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Client Relations Supervisor

Locations: Abia, and Enugu
Employment Type: Full-time

Key Responsibilities

• Supervise and coordinate all outsourced staff assigned to client locations
• Ensure timely resumption and adherence to client work schedules
• Monitor daily attendance, punctuality, and overall staff conduct
• Conduct routine headcounts to confirm staff presence
• Escalate absenteeism, lateness, misconduct, and performance concerns to HRBP
• Prepare and submit daily/weekly operational and attendance reports
• Support onboarding and orientation of newly deployed staff
• Ensure compliance with company policies and client guidelines
• Liaise with client representatives to resolve operational issues promptly
• Monitor service delivery and ensure quality standards are consistently met
• Coach and guide staff to improve productivity and professionalism
• Support disciplinary procedures by documenting incidents and evidence
• Monitor staff welfare and escalate concerns affecting performance or retention
• Maintain accurate records of attendance, assignments, and incidents
• Foster positive relationships between staff, clients, and management.

Requirements & Qualifications

• Minimum of a Diploma in Human Resources, Business Administration, Management, or a related field
• 2 - 4 years’ experience in a supervisory role (preferably in outsourcing, staffing, facilities management, sales & marketing, or client service)
• Experience managing frontline or deployed staff
• Strong understanding of attendance management and workforce coordination
• Excellent communication and interpersonal skills
• Strong reporting and documentation ability
• Ability to manage conflict and escalate issues professionally
• Basic computer literacy (Microsoft Office tools).

Salary and Benefits

• N175,000 monthly
• 15,000 monthly Airtime and 5000 Data Bundle.

Application Closing Date
30th May, 2026.