Hotel General Manager (Five-Star Luxury Property) at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Hotel General Manager (Five-Star Luxury Property)

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Hotel General Manager is responsible for the overall strategic leadership, operational excellence, and financial performance of a five-star hotel.
• This role requires a seasoned hospitality professional with a proven track record in luxury hotel management, delivering exceptional guest experiences, leading high-performing teams, and driving sustainable profitability.

Key Responsibilities
Strategic Leadership & Business Performance:

• Provide visionary leadership aligned with the hotel’s brand standards and ownership goals
• Develop and execute business strategies to maximize revenue, market share, and profitability
• Analyze financial reports, budgets, and forecasts to drive performance improvements
• Identify growth opportunities, partnerships, and market positioning strategies

Operational Excellence:

• Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Sales
• Ensure seamless service delivery consistent with five-star standards
• Implement and maintain Standard Operating Procedures (SOPs)
• Drive continuous improvement in service quality and operational efficiency

Guest Experience & Brand Standards:

• Champion a culture of exceptional guest service and personalized experiences
• Monitor guest feedback, online reviews, and satisfaction metrics
• Ensure strict adherence to luxury brand standards and quality benchmarks
• Resolve high-level guest concerns with professionalism and discretion

Financial Management:

• Develop and manage annual budgets, P&L statements, and capital expenditure plans
• Drive revenue through pricing strategies, yield management, and upselling initiatives
• Control costs while maintaining service excellence
• Ensure compliance with financial policies and audit requirements

People Leadership & Talent Development:

• Lead, mentor, and inspire a diverse team of department heads and staff
• Foster a high-performance culture focused on accountability, engagement, and service excellence
• Oversee recruitment, training, succession planning, and performance management
• Promote employee well-being, retention, and professional growth

Sales, Marketing & Revenue Optimization:

• Collaborate with Sales & Marketing to drive occupancy and brand visibility
• Build strong relationships with corporate clients, travel partners, and stakeholders
• Oversee revenue management strategies, including pricing, segmentation, and distribution channels
• Represent the hotel at industry events and networking platforms

Compliance, Risk & Asset Management:

• Ensure compliance with local laws, health & safety regulations, and brand policies
• Oversee risk management, crisis response, and emergency preparedness
• Maintain and enhance the physical asset through preventive maintenance and upgrades
• Safeguard the hotel’s reputation and operational integrity

Key Performance Indicators (KPIs)

• Revenue growth (RevPAR, ADR, occupancy rates)
• Guest satisfaction scores (e.g., NPS, online ratings)
• Employee engagement and retention rates
• Cost control and profit margins
• Brand compliance and audit scores

Requirements & Qualifications
Education:

• Bachelor's Degree in Hospitality Management, Business Administration, or related field
• MBA or Advanced Degree is an added advantage
• Accounting Background is also an added advantage.

Experience:

• 10–20 years of progressive experience in hotel management
• At least 5+ years as a General Manager or Hotel Manager in a five-star or luxury property
• Proven success in managing large-scale operations and high-revenue properties

Core Competencies:

• Strong leadership and executive presence
• Exceptional financial acumen and business strategy skills
• Deep understanding of luxury hospitality standards
• Excellent communication, negotiation, and stakeholder management skills
• Customer-centric mindset with attention to detail
• Crisis management and problem-solving ability

Personal Attributes:

• Charismatic and results-driven leader
• High emotional intelligence and cultural awareness
• Passion for hospitality excellence
• Resilient, adaptable, and decisive.

Application Closing Date
21st April, 2026.