Advisor - Employee and Industrial Relations at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Advisor - Employee and Industrial Relations

Job Identification: 7147
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Human Resources
Reports To: Manager – Industrial Relations and Support Services

Mission

• To advise, guide, and support managers on all matters relating to employee relations.
• Ensure effective case management of people-related issues such as disciplinary procedures, grievances, and absence management.
• Develop effective relationships with the business to promote positive employee relations across the organization.
• Monitor trends in employment practices and advise on appropriate proactive actions.

Description
Industrial Relations (IR):

• Serve as the primary liaison with trade unions and employee representatives.
• Support negotiation of Collective Bargaining Agreements (CBAs).
• Participate in collective bargaining meetings and dispute resolution sessions.
• Interpret and implement agreed CBA provisions.
• Monitor compliance with labour regulations and industrial agreements.
• Prepare documentation for mediation, arbitration, or industrial court matters where necessary.
• Track and analyze industrial climate indicators (grievances, disputes, union trends, strike risks).
• Manage union communications with professionalism and neutrality.

Employee Relations (ER):

• Facilitate MTNN Value Champion (VC) governance and engagement by tracking monthly regional engagement sessions in line with the VC charter and frameworks.
• Advise management on disciplinary procedures, grievance handling, and workplace investigations.
• Support investigations into misconduct, harassment, bullying, and policy violations.
• Draft disciplinary notices, infraction charge advice/notice, and all other documentation relating to the disciplinary process.
• Ensure due process and procedural fairness in all employee-related matters.

Compliance & Risk Management:

• Ensure compliance with Nigerian labour laws, including the Labour Act and Trade Unions Act, as well as relevant case law and Industrial Court precedents.
• Review and update HR policies to align with evolving regulations.
• Conduct internal audits on employee relations compliance.
• Support litigation management in collaboration with Legal.
• Demonstrate a deep understanding of Nigerian labour laws and NICN processes.
• Interpret legal provisions and apply them operationally.

Conflict Resolution & Workplace Mediation:

• Provide advisory support in mediating disputes between employees and management.
• Facilitate resolution of team-level conflicts before escalation.
• Provide advisory support during restructuring, redundancy, or role changes.
• Support change management initiatives to minimize industrial disruption.

Advisory to Leadership:

• Provide strategic advice to business leaders on workforce risk exposure.
• Prepare ER/IR dashboards and reports for executive review.
• Identify early warning signals of employee dissatisfaction or union agitation.
• Coach line managers on handling difficult employee conversations.

Documentation & Reporting

• Maintain accurate records of disciplinary cases, grievances, union engagements, and industrial disputes.
• Prepare reports for regulatory bodies when required.
• Develop trend analysis reports for HR leadership.
• Maintain records of all industrial and employee relations events and activities.

Requirements
Education:

• First degree in a related discipline.
• Fluent in English.

Experience:

• 3–7 years of experience in a related specialization, with experience working with others.
• Experience working in a medium-sized organization.

Application Closing Date
22nd April, 2026; 10:55PM.