Junior Associate – Product Operations at Beacon Power Services

Beacon Power Services has been at the forefront of developing energy management software and providing energy analytics in Nigeria since 2010.

We are recruiting to fill the position below:

Job Title: Junior Associate – Product Operations

Location: Lagos 
Department: OPS – Operations
Unit: POP – Product Operations
Reports to: Manager – Product Operations
Work arrangement: Hybrid (2 days in the office, 3 days remote) - However, the role requires frequent meetings with clients and regular work from their premises.

How You'll Make an Impact

• We are looking for a client-facing and motivated Junior Associate – Product Operations to support the successful deployment and adoption of our products across our clients.
• In this role, you will work closely with internal teams and clients to help ensure smooth onboarding, provide day-to-day support, and contribute to improving how our products are used in real operational environments.
• You will gain hands-on experience at the intersection of Product, Operations, and Commercial, while learning how to translate client needs into actionable insights.

What You'll Do
Client Onboarding & Platform Enablement:

• Support client onboarding by assisting with setup, identifying key contacts, and helping deliver platform training
• Work with Product and Commercial teams to ensure onboarding activities align with client needs
• Help prepare and update onboarding materials and training documentation.

Client Support & Operational Coordination:

• Act as a point of contact for basic client questions and platform-related support
• Assist in managing operational and platform issues, ensuring they are tracked and followed up on
• Coordinate with Product, Engineering, and Operations teams to help resolve issues.

Product Feedback & Operational Improvement:

• Gather client feedback and support in organizing insights on platform usage
• Share feedback with Product teams to help improve the product
• Assist in documenting processes, workflows, and standard operating procedures.

What We're Looking For
Professional & Technical Strengths:

• Experience in Product Operations, Product Management, Customer Success, or a related field
• Basic understanding of product development and how user feedback contributes to product improvements
• Familiarity with tools like JIRA or similar is a plus
• Ability to organize information and support simple data analysis
• Good communication skills, with the ability to clearly explain ideas and information.

Leadership & Interpersonal Strengths:

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability, comfortable operating independently and as part of a team
• Strong willingness to learn and grow in a fast-paced environment
• Ability to work collaboratively with diverse and distributed teams
• Good organizational skills and attention to detail
• Ability to manage multiple tasks with guidance and prioritize effectively
• Proactive attitude and a problem-solving mindset
• Comfortable interacting with clients in a professional manner.

Nice to Have:

• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What the Recruitment Process Looks Like

• Step 1 - Application Review: Our Talent Acquisition team will review your application to evaluate your experience, qualifications, and overall suitability for the role.
• Step 2 - Behavioral & Cognitive Assessments: If selected to move forward, you will complete behavioral and cognitive assessments. These help us better understand your working style and ensure alignment with the role requirements and BPS's culture.
• Step 3 - Technical Assessments: If you progress to this stage, you will complete technical assessments designed to evaluate your problem-solving approach and the key technical skills required for the role.
• Step 4 - HR & Culture Fit Interview: At this stage, you will meet with our Talent Acquisition team to discuss your background, motivations, and potential fit within the company.
• Step 5 - Technical Excellence Interview: In the final stage, you will interview with the Hiring team to further assess your technical expertise and overall fit for the role, and to ensure alignment on expectations from both sides.