Human Resources Officer (Hotel) at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Human Resources Officer (Hotel)

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The HR Officer in a hotel is responsible for managing employee-related functions including recruitment, staff welfare, performance management, compliance, and fostering a positive workplace culture that enhances guest satisfaction.

Key Responsibilities
Recruitment & Onboarding:

• Coordinate recruitment processes (job postings, screening, interviews)
• Conduct onboarding and orientation for new hires
• Ensure proper documentation of employee records

Employee Relations:

• Serve as the first point of contact for staff concerns and grievances
• Promote a positive work environment and team engagement
• Handle disciplinary procedures in line with company policy

Training & Development:

• Identify training needs across departments (front office, housekeeping, F&B, etc.)
• Organize staff training programs (customer service, compliance, safety)
• Monitor employee growth and development plans

Performance Management:

• Support performance appraisal processes
• Track employee KPIs and productivity
• Work with department heads to improve staff performance

Payroll & Compensation Support:

• Assist in payroll preparation and processing
• Manage leave records, attendance, and shift schedules
• Ensure accuracy of employee benefits and compensation

Compliance & Policy Implementation:

• Ensure compliance with labor laws and hotel policies
• Maintain HR policies and update employee handbook
• Support audits and regulatory inspections

Staff Welfare & Engagement:

• Plan employee engagement activities and welfare programs
• Address workplace safety, health, and well-being issues
• Foster a service-oriented culture aligned with hospitality standards

HR Administration:

• Maintain employee records and HR databases
• Prepare HR reports (turnover, absenteeism, etc.)
• Handle exit processes and documentation

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 2–5 years HR experience (preferably in hospitality)

Key Skills & Competencies:

• Strong interpersonal and communication skills
• Conflict resolution and problem-solving ability
• Knowledge of labor laws and HR best practices
• Organizational and multitasking skills
• Discretion and confidentiality

Application Closing Date
21st April, 2026.