Customer Service Representative at Clinix Healthcare Nigeria

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Agbara, Ogun
Job Type: Full-time

Job Description

• We are seeking a professional, friendly, and customer-focused Customer Service Representative to join our team at the Agbara branch.
• The ideal candidate will be responsible for delivering excellent service to patients, handling enquiries, and ensuring a positive experience for all clients.

Responsibilities

• Welcome patients and visitors in a warm, professional, and courteous manner.
• Handle inbound enquiries via phone, email, or in-person regarding services, appointments, pricing, and procedures.
• Schedule and confirm patient appointments accurately using the hospital management system.
• Provide accurate information about laboratory tests, radiology services, consultations, and other healthcare offerings.
• Manage patient complaints and escalate complex issues to the appropriate supervisor.
• Update patient records and ensure proper documentation of all interactions.
• Process payments, issue receipts, and assist with billing enquiries.
• Collaborate with clinical and laboratory teams to ensure seamless patient flow and service delivery.
• Maintain a clean, organized, and welcoming front desk/reception area.
• Adhere to patient confidentiality, data protection, and organizational policies at all times.

Qualifications

• Minimum of OND / HND / Bachelor’s degree in any relevant field (Mass Communication, Business Administration, or Social Sciences preferred).
• At least 1–2 years of experience in customer service, reception, or front desk role (healthcare experience is an added advantage).
• National Youth Service Corps (NYSC) completed (where applicable).

Requirements & Skills:

• Excellent communication and interpersonal skills with a friendly and empathetic approach.
• Strong customer service orientation and problem-solving abilities.
• Ability to handle pressure and multitask in a fast-paced healthcare environment.
• Proficient in the use of computers and hospital management/CRM software.
• Good attention to detail and record-keeping skills.
• Ability to speak English fluently (knowledge of local languages is an advantage).
• High level of integrity, professionalism, and confidentiality.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: hr.clinixfestac@gmail.com using the job title as the subject of the mail.