Legal Compliance / HR Officer at Victoria Waterfront Hotel & Resorts

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

We are recruiting to fill the position below:

Job Title: Legal Compliance / HR Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Sales Manager will lead the sales team to achieve revenue targets through the acquisition of new retail and corporate subscribers.
• This role involves strategic territory mapping, managing the sales pipeline, and ensuring high customer retention rates in a highly competitive market.

Key Responsibilities
Strategic Sales & Revenue Growth:

• Target Achievement: Meet and exceed monthly and annual sales targets for Fiber, Microwave, and LTE services.
• Market Expansion: Identify "dark fiber" opportunities or underserved residential estates and business hubs for network expansion.
• B2B & SME Focus: Lead the team in pitching dedicated internet and cloud solutions to corporate organizations and SMEs.

Team Leadership & Performance:

• Pipeline Management: Oversee the CRM to ensure the sales funnel is healthy, from lead generation to service activation.
• Disciplinary Oversight: Manage the "Revenue or Panel" policy to ensure all team members are contributing to the company's growth.
• Training: Conduct weekly technical sales training to ensure the team understands bandwidth speeds, latency, and SLA (Service Level Agreement) terms.

Retention & Account Management:

• Churn Mitigation: Implement strategies to prevent customer "churn" (cancellation).
• Accountability: Oversee the "Lost Account" penalty system, ensuring Account Officers are proactive in keeping clients satisfied.
• Upselling: Drive revenue by migrating existing customers to higher-speed data plans.

Market Intelligence & Reporting:

• Competitor Analysis: Monitor the pricing and promotional activities of other ISPs (e.g., Starlink, MTN, Smile, or FiberOne).
• Reporting: Provide weekly reports on "New Sign-ups vs. Installations" to ensure the technical team is meeting the sales demand.

Required Qualifications & Skills

• Education: B.Sc / HND in Business, Marketing, Information Technology or any related field.
• Experience: 5+ years in Sales, with at least 2 years in a leadership role within the ISP or Telecoms sector.
• Technical Knowledge: Familiarity with Fiber Optics (FTTH/FTTX), VoIP, WAN/LAN configurations, and Bandwidth Management.
• Soft Skills: Strong negotiation, high-stakes communication, and the ability to work under pressure.

Application Closing Date
Not Specified.

How to apply
Interested and qualified candidates should send their CV to: recruitment.communication1@gmail.com using the Job Title as the subject of the email.