Managed Service NOC Engineer 365 at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

We are recruiting to fill the position below:

Job Title: Managed Service NOC Engineer

Job ID: JR-158708
Location: Lekki, Lagos
Employment Type: Full-time (On Site)

Job Summary

• The Managed Service NOC Engineer will be responsible for South-South backhaul and access fiber monitoring, reporting, and first level troubleshooting, using various network management applications and trouble ticketing systems to ensure optimal performance and minimal downtime.

Responsibilities

• Monitor the network in the South-South, providing specific updates, status, and performance of all the network components.
• Responding to network alerts, diagnosing, and resolving incidents.
• Answer all customer support-related telephone calls within defined timelines.
• Receive and treat all customer access requests: MCLS and ILA sites within specified timelines.
• Receive and respond to call-out tickets from customers within specified timelines.
• Interface with internal/external customers on operational issues and related events, using the company's standard operating procedures.
• Track remote hands requests with tickets and ensure they are updated accurately.
• Open a trouble ticket (TT) for every fault/event and ensure it is tracked up to the point of closure.
• Prepare weekly / monthly customer reports on remote hand requests, call-out tickets, and backhaul performance events and activities, as well as tracking escalations and other key performance indicators.
• Maintain and ensure full compliance with all the company's NOC processes and procedures.
• Ensure all customer SLAs are met.
• Undertake any other ad hoc activity as assigned by the NOC Supervisor.

Qualifications

• HND or BSc Degree in Engineering.
• At least 5 years of relevant work experience.
• Strong technical, analytical, and communication skills.
• Requirement for shift work to provide 24/7 support.
• Problem resolution skills with a flexible approach to problem-solving.
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Capable of multitasking, good time management, and prioritization of workload.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills.

Application Closing Date
Not Specified.