Collections Officer at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Akure, Ondo
Employment Type: Contract
Department: Finance / Operations
Reports to: Finance Lead / Collections Manager

Role Summary

• The Collections Officer is responsible for recovering outstanding payments from healthcare facilities and partners.
• This is a field-based role that requires consistent on-site engagement, strong negotiation skills, and the ability to drive timely debt recovery while maintaining professional relationships with clients.
• The role is critical to improving cash flow, reducing outstanding receivables, and ensuring financial sustainability.

Key Responsibilities
Debt Recovery & Collections:

• Visit assigned hospitals and healthcare facilities daily to follow up on outstanding payments
• Engage with key stakeholders (finance teams, administrators, decision-makers) to secure payment commitments
• Negotiate repayment plans where necessary
• Ensure timely and complete recovery of assigned debts.

Field Engagement & Relationship Management:

• Maintain professional and respectful relationships with hospital representatives
• Communicate clearly on outstanding balances and payment expectations
• Represent LifeBank professionally in all interactions.

Tracking & Reporting:

• Maintain accurate records of all collection activities and payment updates
• Provide daily reports on visits, commitments, and recovered amounts
• Track progress against assigned recovery targets.

Escalation & Compliance:

• Escalate difficult or high-risk cases to the Finance or Operations team
• Ensure all collection activities are conducted in line with company policies and ethical standards
• Support documentation required for reconciliation and audit purposes.

Key Performance Indicators (KPIs)

• Total amount of debt recovered
• Percentage of assigned debt successfully collected
• Number of successful daily visits and engagements
• Adherence to reporting timelines
• Reduction in overdue accounts.

Key Requirements
Education & Experience:

• Minimum of OND / HND / Bachelor’s degree in any relevant field
• 1–3 years experience in collections, debt recovery, field sales, or customer engagement
• Experience working with hospitals or healthcare institutions is an advantage.

Skills & Competencies:

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal skills
• Ability to handle objections and difficult conversations professionally
• High level of persistence and resilience
• Strong sense of accountability and integrity
• Ability to work independently in a field-based role.

What Success Looks Like:

• Consistent recovery of outstanding payments within assigned timelines
• Strong relationships maintained with healthcare partners
• Accurate and timely reporting of collection activities
• Reduced backlog of unpaid invoices in assigned region.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs / Resume to: team@lifebank.ng using the Job Title as the subject of the email.