Compliance Review Specialist at Paystack

Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

We are recruiting to fill the position below:

Job Title: Compliance Review Specialist

Location: Nigeria

About the Role

• As Paystack grows, maintaining compliance with Know Your Customer (KYC), Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT), and other regulatory requirements is vital to earning and retaining the trust of our customers and stakeholders.
• The Compliance Review Specialist will work with the Compliance Review team in Nigeria, Ghana, South Africa and Kenya, overseeing onboarding, identity verification, and compliance programs to ensure our operations align with global and local regulatory standards.
• This position is responsible for building and managing robust operational processes and programs to meet financial partner and regulatory requirements, including those set by card networks and global financial institutions.
• By collaborating with internal teams, external partners, and regulatory bodies, the Compliance Review Specialist will play a pivotal role in maintaining a secure and compliant ecosystem for our users.

What is the scope of your responsibilities

• We’re looking for an experienced compliance specialist to help Paystack build Africa’s most trusted onboarding and compliance experience.
• As the Compliance Review Specialist for our Nigerian, Ghanaian, South African and Kenyan operations, you will work with the Compliance Reviews team to meet our goals of building robust compliance processes, ensuring businesses meet necessary regulatory requirements, and upholding trust in the Paystack platform.
• You will work with the Risk, Legal, Product, and Sales teams to build a seamless onboarding experience for businesses signing up on Paystack, while ensuring that those businesses undergo rigorous compliance checks.
• These checks are essential to maintaining the trust that people have in the Paystack brand.
• When a customer makes a payment to a business using Paystack, they should have the confidence that the business has been meticulously vetted before being allowed to transact.
• You will optimize the vetting process to ensure that businesses collecting payments on our platform meet the highest standards of safety and compliance. You will study historical data from businesses we’ve onboarded in the past and gain familiarity with regulations in the countries we operate in to create review processes that help us onboard great businesses while preventing bad actors.
• If you’re passionate about building trust through robust compliance processes, enjoy creating seamless onboarding experiences, and are eager to safeguard Paystack’s platform and reputation, we’d love to have you on our team.
• This is a hybrid, full-time role, reporting directly to the Compliance Reviews Lead.
• This role is only available to candidates located in Nigeria.

We'll trust you to:

• Develop and Optimise Processes: Designing and implementing efficient KYC, AML/CFT, and transaction monitoring processes. Creating workflows tailored to the Nigerian, Ghanaian, South African and Kenyan regulatory landscape while leveraging automation tools and self-serve resources to help businesses navigate compliance requirements seamlessly. Addressing gaps in existing procedures and ensuring operational scalability will also be a priority.
• Monitor and Evaluate Merchant Activity: Oversee compliance reviews new merchant accounts, ensuring adherence to applicable regulations and internal policies.
• Improve the Merchant Experience: Balance stringent regulatory requirements with a world-class merchant experience. You will be responsible for optimising onboarding timelines, ensuring that compliance checks are a bridge rather than a barrier to business. By identifying and removing bottlenecks, you’ll help maintain critical SLAs without compromising on risk integrity.
• Lead and Manage Teams: Direct and support a team of Compliance Review Agents and oversee their day-to-day operations. You will be responsible for their output quality, resource planning, and ensuring the team stays motivated and aligned with our high standards for speed and accuracy.
• Collaborate Across Teams: Partner with the Risk, Legal, Product, and Sales teams to address compliance requirements, refine onboarding and monitoring workflows, and resolve escalated issues effectively. Advocate for merchants internally by creating efficient feedback loops between customers and the Product and Engineering teams, ensuring continuous improvement of onboarding and review processes.
• Analyse and Report Compliance Data: Use data tools such as Excel, Metabase, and SQL to track team performance, identify trends, and share insights with stakeholders.
• Mitigate Risk: Continuously develop processes to preemptively identify high-risk areas within Paystack and provide recommendations to mitigate them. Act as the primary point of escalation for compliance-related issues, ensuring swift and accurate resolution in collaboration with internal and external partners.
• Maintain Relationships with Regulators and Partners: Cultivate strong partnerships with banking partners, regulatory bodies, and key stakeholders to align on compliance objectives. Regularly engage with them to share insights, discuss goals, and ensure mutual accountability. Serve as the main point of contact for audits, law enforcement inquiries, and external compliance reviews, ensuring clear communication and adherence to expectations.
• Foster a Culture of Compliance: Drive awareness and adherence to compliance policies across the organisation, ensuring every team member understands their role in maintaining a safe platform.

Minimum Qualifications

• 3 - 4 years of experience in compliance, KYC, AML/CFT, or financial crime risk. 
• Deep knowledge of Nigeria’s regulatory landscape, including CBN, NFIU, and SEC guidelines.
• Ability to translate complex regulatory requirements into clear, actionable processes for business users.
• Proficiency in compliance tools and data analytics platforms (e.g., SQL, Metabase, Tableau) to track and enhance operational efficiency.
• Strong problem-solving mindset, with the ability to adapt quickly in a high-growth, fast-paced environment.
• Excellent communication skills (both written and verbal) to engage effectively with regulators, partners, and internal teams.

Preferred Qualifications:

• Experience working with compliance requirements for fintech or financial services companies in Nigeria.
• Familiarity with international compliance frameworks such as FATF, GDPR, and PCI-DSS.
• Legal training or experience interpreting financial regulations.
• Knowledge of compliance automation tools and technologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online