Corporate Customer Care Associate at Fort Knox Outsourcing

Fort Knox Outsourcing, an outsourcing organization, is recruiting to fill the position below:

Job Title: Corporate Customer Care Associate

Location: V.I,  Lagos
Employment Type: Full-time

Key Responsibilities

• Drive customer engagement and retention through proactive communication and follow-ups
• Initiate outbound calls based on customer usage trends, billing patterns, and service behavior
• Conduct customer surveys and analyze feedback to improve service delivery
• Track and manage customer complaints, fault tickets, and recurring issues
• Monitor abandoned calls and identify service gaps
• Conduct customer visitations and participate in service review meetings
• Identify trends in customer complaints and provide actionable insights
• Manage outage notifications and disseminate customer information effectively
• Prepare and present daily, weekly, and monthly performance reports
• Support customer advocacy initiatives and ensure customer satisfaction

Requirements & Qualifications

• First Degree in Social Sciences or any related field
• 1–2 years’ experience in customer service or customer care roles
• Strong customer focus and relationship management skills
• Excellent communication and active listening skills
• Strong data analysis and reporting skills
• Ability to identify trends and provide insights
• Proficiency in Microsoft Office tools (Excel, Word)
• Experience with survey tools (Google Forms, SurveyMonkey, etc.)
• Basic knowledge of campaign management platforms
• Familiarity with social media and digital communication tools
• Strong organizational and multitasking abilities
• Self-motivated and result-oriented
• Team player with a proactive mindset.

Salary
N244,000 per month.

Application Closing Date
30th May, 2026.