Call Centre Agent at Fort Knox Outsourcing

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: V.I, Lagos
Employment Type: Full-time

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and enquiries professionally
• Provide accurate information, resolve complaints, and ensure customer satisfaction
• Follow communication scripts and company guidelines when handling interactions
• Identify customer needs and provide appropriate solutions or alternatives
• Escalate complex or unresolved issues to the supervisor promptly
• Maintain accurate records of customer interactions and complaints
• Ensure timely response to emails and consistency in communication
• Engage customers effectively and build strong relationships
• Identify opportunities for upselling and cross-selling services
• Meet daily and monthly call and performance targets

Requirements & Qualifications

• Minimum of HND/B.Sc. in any discipline
• At least 2 years’ experience in a call centre or customer service role
• Experience in telecoms or customer-facing industries is an advantage
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Good listening and problem-solving abilities
• Ability to multitask and manage time effectively
• Familiarity with CRM systems and tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong telephone etiquette
• Tech-savvy with a willingness to learn
• Ability to work in a fast-paced environment
• Team player with a results-driven mindset.

Salary
N230,000 per month.

Application Closing Date
30th May, 2026.