Guest Service Agent at Movenpick Hotel & Resort

Movenpick Hotel Ikoyi Lagos is situated on the gateway to Victoria Island in the leafy green business district of Ikoyi. The luscious garden creates an urban oasis for stays whether on business or holiday. Home to 181 rooms and luxurious suites offering classic comfort, wifi and necessary room amenities. Enjoy the flavours of Nigeria and the World at our restaurant or Pool bar. Keep yourself in balance by using the fitness centre or enjoy a swim in the swimming pool. Conference and events spaces are available.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lagos

Waht You Will Be Doing

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves.

Qualifications

• Exceptional customer service skills with excellent communication and interpersonal abilities
• Fluency in English; additional language skills are advantageous
• Proficiency in Microsoft Office suite and ability to quickly learn new software systems (Opera experience desirable)
• Strong problem-solving skills and ability to remain calm under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous hotel front office reception experience is beneficial but not essential
• A friendly and positive can-do attitude with strong teamwork skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online