Operations Performance Instrumentation Analyst (PMI Analyst) at Fort Knox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Operations Performance Instrumentation Analyst (PMI Analyst)

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities
Performance Monitoring & SLA Management:

• Develop, implement, and monitor company-wide KPIs and Service Level Agreements (SLAs)
• Engage departments to ensure alignment and sign-off on performance metrics
• Track and evaluate performance across departments and divisions

Data Analysis & Reporting:

• Analyze operational and performance data periodically and on demand
• Identify trends, inefficiencies, and performance gaps
• Prepare and present monthly, quarterly, and annual performance reports
• Report performance declines and recommend corrective actions

Process Improvement:

• Identify operational risks and propose actionable solutions
• Recommend improvements to existing processes and performance frameworks
• Support implementation of new measurement and monitoring systems

Documentation & Governance:

• Develop and maintain company-wide operational manuals, KPIs, and SLA documentation
• Ensure regular updates and stakeholder sign-offs on all process documentation
• Communicate updates and changes across relevant teams

Requirements/Educational Qualification

• Bachelor’s degree in Business Management, Statistics, or a related field

Experience:

• Minimum of 2 years experience in performance management, data analytics, or instrumentation
• Strong understanding of performance measurement and reporting frameworks
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office or Google Workspace
• Experience with CRM tools (e.g., Oracle NetSuite, HubSpot) and SQL is an advantage
• Excellent report writing and data visualization skills
• Strong communication and stakeholder management abilities
• Attention to detail and strong documentation skills
• Ability to work independently and collaboratively.

Application Closing Date
30th May, 2026