I-Shop Executive at Fort Knox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: I-Shop Executive

Location: Port Harcourt, Rivers
Employment Type: Full-time
Work Mode: Onsite
Department: Customer Experience & Advocacy

Key Responsibilities
Customer Service & Engagement:

• Attend to customer inquiries and provide prompt resolutions
• Build and maintain strong customer relationships
• Understand customer needs and provide appropriate solutions
• Drive customer satisfaction and loyalty.

Sales & Transaction Management:

• Handle cash, cheque, and POS transactions accurately
• Ensure proper documentation and reconciliation of daily transactions
• Support sales activities and promote products/services where necessary.

Customer Experience Management:

• Ensure a positive and consistent in-store customer experience
• Address customer complaints professionally and escalate when necessary
• Maintain effective communication with internal teams.

Operational Support:

• Ensure the I-Shop environment is well-organized and customer-friendly
• Support daily store operations and administrative tasks
• Adhere to company policies and procedures.

Requirements/Educational Qualification

• Minimum of an HND or B.Sc Degree in any related field
• 1 - 2 years experience in customer service, retail, or a related role
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic knowledge of sales and transaction handling
• Attention to detail and integrity in handling cash
• Ability to multitask and work in a fast-paced environment
• Good problem-solving skills.

Application Closing Date
2nd June, 2026.