Personal Assistant at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

We are recruiting to fill the position below:

Job Title: Personal Assistant

Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• The Personal Assistant to the General Manager is responsible for providing comprehensive administrative, organizational, and operational support to the General Manager in a hotel environment.
• The role ensures efficient coordination of executive activities, smooth communication across departments, and timely follow-up on operational matters to maintain high service standards and guest satisfaction.

Key Duties & Responsibilities
Administrative Support:

• Manage and coordinate the General Manager’s calendar, appointments, and daily schedule
• Screen calls, emails, and visitors, ensuring proper prioritization
• Draft, review, and send official correspondence, memos, and reports
• Maintain accurate filing systems (electronic and hard copy).

Operational Coordination:

• Liaise with all departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Security) on behalf of the General Manager
• Follow up on daily operational issues and ensure prompt resolution
• Track departmental reports and escalate key issues to the General Manager
• Assist in implementing management decisions and policies.

Meetings & Reporting:

• Prepare meeting agendas, documents, and presentations
• Take minutes during management meetings and circulate them promptly
• Follow up on action points and deadlines
• Compile daily, weekly, and monthly hotel performance reports

Guest Relations & Service Support:

• Handle sensitive guest complaints or VIP requests escalated to the General Manager
• Ensure proper follow-up and resolution of guest concerns
• Assist in coordinating VIP arrivals, stays, and special arrangements
• HR & Administrative Assistance:
• Support recruitment processes (scheduling interviews, documentation)
• Assist in staff communication and internal memos
• Maintain confidentiality of staff and management records

Logistics & Coordination:

• Arrange travel, accommodation, and official engagements for the General Manager
• Coordinate inspections, audits, and management visits
• Ensure readiness for internal and external meetings

Key Performance Indicators (KPIs)

• Timeliness and accuracy of reports and correspondence
• Efficiency in scheduling and time management
• Effective follow-up on tasks and departmental coordination
• Quality of communication and professionalism
• Guest satisfaction in escalated cases
• Confidentiality and integrity in handling information

Requirements & Qualifications

• Minimum of HND/BSc in Hospitality Management, Business Administration, or related field
• 2–4 years experience in hospitality or administrative roles
• Prior experience as a Personal Assistant or Executive Assistant is an advantage
• Good understanding of hotel operations and service standards

Skills & Competencies:

• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Attention to detail and problem-solving ability
• Ability to work under pressure and meet deadlines
• Strong interpersonal and coordination skills
• High level of professionalism, discretion, and confidentiality

Working Conditions:

• Fast-paced hospitality environment
• May require long or flexible working hours, including weekends and holidays
• Frequent interaction with guests, staff, and management

Personal Attributes:

• Well-groomed and professional appearance
• Proactive and result-oriented
• Ability to remain calm under pressure
• Strong sense of responsibility and accountability.

Application Closing Date
24th April, 2026.