Growth Specialist Manager (Remote) at Pathfinder Consulting - DTECH Centrix Plus Limited

DTECH Centrix Plus Limited - Our client, Pathfinder Consulting helps skilled professionals and immigrants navigate career, business, and migration pathways that lead to profitable futures. We are rebuilding for a stronger, more structured phase one focused on results, accountability, and growth.

We are recruiting to fill the position below:

Job Title: Growth Specialist Manager

Location: Remote (Global)
Employment Type: Full-time
Reports to: Founder & CEO
Start Date: Immediate

Role Summary

• We are looking for a Head of Operations & Growth who thrives on ownership, systems, and speed. Someone who doesn’t wait to be told what to do but sees problems, builds solutions, and leads people with clarity and motivation.
• The Growth Strategist Managerwill oversee four key teams Sales, Content/Marketing, Customer Success, and Programs — to build one high-performing structure that drives revenue, improves efficiency, and strengthens accountability across the organization.
• This is a hands-on leadership role.
• You will be responsible for managing daily operations, automating processes through Zoho CRM, driving sales growth, and motivating your teams to deliver measurable results.

Key Responsibilities
Sales Operations & CRM Management:

• Oversee all lead management through Zoho CRM — from capture to conversion.
• Automate workflows, follow-ups, lead scoring, and reporting.
• Identify and fix lead flow leaks and create dashboards that track key metrics in real time.
• Write and manage cold email campaigns and reactivation sequences to re-engage past leads.
• Coach and hold the sales team accountable to clear conversion and activity targets.

Marketing & Content Leadership:

• Supervise the content and marketing team, ensuring consistent posting, engagement, and ad performance.
• Align all marketing efforts with current sales goals, launches, and bootcamps.
• Ensure regular webinars, IG Lives, and events are planned and executed on time.
• Review performance metrics weekly to make data-based adjustments.

Customer Success & Experience:

• Manage all client complaints, inquiries, and follow-ups through Zoho’s helpdesk system.
• Build clear SOPs for handling client issues and improving satisfaction scores.
• Implement a 48-hour turnaround policy for all customer concerns.
• Provide a monthly report on customer feedback and retention metrics.

Programs & Product Management:

• Oversee bootcamps, training programs, and product launches end-to-end.
• Ensure marketing, operations, and delivery teams are aligned before every launch.
• Conduct quarterly product reviews to assess profitability, pricing, and participant satisfaction.

People Management & Accountability:

• Lead four department teams (Sales, Marketing, Customer Success, Programs).
• Build motivation and structure — each person should know their role, goals, and KPIs.
• Create weekly performance dashboards and enforce reporting discipline.
• Mentor, train, and empower managers to lead with ownership and initiative.

Success Indicators (First 90 Days)

• Zoho CRM is fully optimized and automated.
• Lead leakage reduced by at least 50%.
• Weekly reports delivered across all departments with clear KPIs.
• Content and marketing teams operate on schedule (webinars, ads, lives).
• Customer complaints reduced, client satisfaction improved.
• CEO no longer micromanaging — systems are running, and results are visible.

Skills & Experience

• Interested candidates should possess a Bachelor's Degree
• 5+ years of experience in operations, sales enablement, or business growth roles.
• Expert knowledge of Zoho CRM (workflow automation, dashboards, analytics, and integrations).
• Proven ability to lead and manage multi-functional teams across time zones.
• Strong understanding of sales funnels, marketing automation, and campaign tracking.
• Exceptional written and verbal communication skills.
• Able to motivate, train, and develop others while maintaining accountability.
• Highly self-directed, resourceful, and action-oriented you identify problems and fix them before they’re assigned.

Tools You’ll Use:

• Zoho Suite (CRM, Campaigns, Desk, Projects, Analytics)
• Project Management: ClickUp or Asana
• Communication: Slack, Google Workspace
• Data & Reporting: Zoho Analytics, Google Sheets.

Compensation

• Competitive salary with performance-based incentives. We reward initiative, accountability, and measurable outcomes.

Application Closing Date
26th April, 2026.