Team Member, General Fraud Investigation at Ecobank Nigeria

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Title: Team Member, General Fraud Investigation

Job Identification: 1315
Location: Victoria Island, Lagos
Job type: Full-time

Job Context

• The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.

Key Responsibilities
Financial:

• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

Process:

• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
• Forward report to Management for approval of recommendations.
• Communicate approved recommendation to HR and other relevant departments for implementation.
• Follow-up on implementation of approved recommendations with relevant departments.
• Prepare summary on all approved investigation reports 
• Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions 
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
• Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
• Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
• Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
• Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
• Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.

Requirements
Experience & Qualifications:

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
• Minimum of 5 year working experience in similar function

Skills, Capabilities & Personal attributes:

• Articulate 
• Strong interpersonal skills 
• Maintain high level writing skill

Knowledge:

• Strong knowledge of banking operations, audit, products & customer segmentation
• Strong accounting knowledge

Personalities and Attributes:

• Paying attention to details
• Honest, punctual, trustworthy and very hardworking
• Always ready to add value to the system

Application Closing Date
24th April, 2026.