Tech Support and Automation Personnel at Sankore Investments

Sankore Investments is a global investment and advisory boutique with a strong focus on African markets. Drawing on the strengths of our people and our strong global partnerships, we provide investment advisory services, wealth management services and offer a variety of funds designed to cater to the needs of a global clientele of both individuals and institutions. Sankore is named for the most famous learning centre of ancient Africa - the Sankore Madrasah of Timbuktu. The name signifies our dedication to the acquisition of knowledge and expertise in our key markets and investments. We believe that this focus on research and knowledge building will distinguish us from our competitors and allow us to create value for our clients and investors. "treasures of wisdom can only be found at Sankore" - 15th Century Malian Proverb

We are recruiting to fill the position below:

Job Title: Tech Support and Automation Personnel

Location: Lagos
Job Type: Full time

Key Responsibilities
IT Support & Operations:

• Provide first-level support for IT service requests and user issues
• Assist in troubleshooting hardware, software, and network-related problems
• Support system maintenance, backups, and routine IT operations
• Maintain logs of incidents, resolutions, and service requests.

Process Automation & Optimization:

• Identify repetitive manual processes across teams and recommend automation opportunities
• Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)
• Support integration between business tools and systems
• Document automation processes and workflows.

User & Access Management:

• Assist with user account creation, updates, password resets, and deactivations
• Support IT change management processes and system updates
• Help implement basic access controls and security best practices.

Network, Systems & Website Support:

• Assist in managing domains and DNS records
• Support website updates and monitoring
• Help track IT assets, subscriptions, and software licenses
• Assist with basic network monitoring and system performance checks.

Data Analysis & Reporting:

• Support development of simple reports and dashboards for IT and business teams
• Assist in analyzing system usage, IT performance, and service trends
• Contribute to data collection for operational and performance reporting
• Help identify insights for process improvement.

Documentation & User Education:

• Create and maintain IT documentation, guides, and SOPs
• Assist in developing user training materials and awareness content
• Support cybersecurity awareness initiatives.

Cross-Functional Collaboration:

• Work with Funds, Wealth, Finance, and Operations teams to understand needs
• Translate business requirements into technical or automation solutions
• Support implementation of digital tools across departments.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.
• Basic knowledge of IT systems, networking, or technical support
• Interest in data analysis, process improvement, and technology-driven solutions
• Basic knowledge of automation tools (e.g., Zapier, Power Automate)
• Familiarity with data tools (Excel, Power BI, SQL is a plus)
• Basic understanding of APIs and integrations is an advantage
• Strong communication and organizational skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: sankoreglobal.zohorecruit.com using the job title as the subject of the email.