Management System (ISO) Officer at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Management System (ISO) Officer

Location: Lagos
Employment Type: Full-time
Grade Level: 4
Department: Quality / EHS Department
Reports to (Title): Environmental Sustainability Manager
Direct Reports: Environmental Sustainability Offficer

Job Purpose

• The officer will be directly responsible for strict compliance with the requirements of ISO 9001:2015 (QMS), ISO 22000:2018 (FSMS), ISO 14001:2025 (EMS) and ISO 45001:2018 (OHSMS) that Food Concepts Plc is certified to.

Core Responsibilities and Key Result Areas

• To ensure smooth coordination and implementation of the Quality Management System, Food Safety Management System, Environmental Management System and Occupational Health and Safety Management in the organization
• To maintain all relevant and applicable documented information (Manuals, procedures (HACCP, PRPs, compliance obligation register etc), checklists and records in line with clauses of the ISO standards
• To ensure compliance with the requirements of ISO standards through internal auditing, and reporting of identified findings during internal audits
• To provide support to stores in identifying root cause, correction and corrective action to prevent re-occurrence of non-conformities identified during certification or surveillance audit
• To provide support to process owners within the organization to ensure conformity to the ISO standards and requirements.
• To ensure readiness of the organization for initial certification through gap analysis, training, awareness, and availability of required documents to enable successful certification process.
• To develop and review procedures and records to ensure compliance with the requirements of the ISO standards (Document control)
• To evaluate and trend reports of monitoring and verification for CCPs and OPRPs
• To evaluate established food safety objectives across the ISO certified stores

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Job Specifications
Educational Requirements:

• Minimum of a B.Sc / HND in Biochemistry; Food Science & Tech; Microbiology and other related science field

Professional Requirements:

• Possession of any relevant certification such as FSMS certification, FSSC, QMS, Certified Lead Auditor or internal auditor in any of the above-mentioned certifications is essential

Experience Requirements:

• 2-3 years’ experience in similar role

Knowledge Requirements:

• Knowledge of ISO 22000, 45000, 9001 and 14001 in relation to food industry
• Knowledge of MS office particularly MS Word, Excel and Power Point
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of tools (Canva or other tools for design), methods and concepts of quality assurance
• Knowledge of data analysis skills and statistical analysis

Contacts and Purpose of Contact:
Internal Contacts (most frequent contacts):

• Line Managers
• All departments / employees within the ISO scope

Purpose of Contact:

• Exchange or provide information
• Obtain, clarify, and discuss information
• Present, discuss information and problems
• Collaborate, negotiate and present ideas
• Deal with, influence or motivate subordinates

Decision Expectations:

• Analyse re occurring nonconformities identified during internal and external analysis and propose effective corrective actions in conjunction with line manager
• Maintain and issue only updated and current document to prevent use of obsolete or uncontrolled documents

Working Conditions:

• Job holder typically works 40 hours per week, Monday to Friday, although some tasks involve visiting the stores for compliance and training.
• This role may involve working during weekends.
• The role requires precision and attention to detail, as it involves data analysis

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online