Customer Relation Management Officer at TransitEdge Solutions Limited

TransitEdge Solutions Limited is a logistics and supply chain company focused on delivering efficient, reliable, and technology-driven solutions. The company provides services such as freight transportation, warehousing, distribution, procurement and supply chain consulting. With a strong emphasis on innovation, real-time tracking and customer satisfaction, TransitEdge helps businesses streamline operations and improve delivery efficiency. The company offers a dynamic and growth-driven environment, making it an attractive place for talented professionals looking to build a career in logistics and operations.

We are recruiting to fill the position below:

Job Title: Customer Relation Management Officer 

Location: Lagos
Employment Type: Full-time

Responsibilities

• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
• Create, manage, and optimize complex workflow rules, data validation, and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Work closely with other team members to capture business requirements and implement CRM solutions.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• Identify and resolve data anomalies, maintaining high data integrity.

Requirements and skills

• Experience working directly with sales teams and implementing their requirements in the CRM system.
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Strong communication, collaboration, and problem-solving skills.
• Fluency in English, diligence, enthusiasm, and an interest in marketing strategy, content marketing, SEO, HR, recruiting, and tech.

Application Closing Date
26th May, 2026. 

Method of Application
Interested and qualified candidates should send their CV to: hr.transitedgeltd@gmail.com using the Job Title as the subject of the mail.