Customer Service Executive at AAVA Brands Limited (3 Openings)

AAVA Brands Limited, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Limited), has been proudly serving Nigeria since 1890 and connects world-class brands to the Nigerian consumer, every day. Now under the umbrella of DP World, AAVA Brands Limited is further strengthened as a flexible and agile service provider. Keeping pace with the evolving needs of African consumers, we strive harder to make the right products available at the right place, in the right time.

We have dedicated our resources to supply chain management through the import / manufacture and distribution of products covering branded Food, Beverages and Fast Moving Consumer Goods for the best multi-nationals in the world. A product portfolio spanning 3,500 SKUs is managed by capable, professional teams, robust infrastructure, and strong delivery systems to ensure availability to consumers every day. As a socially responsible group, we have partnered with various NGOs such as the Tulsi Chanrai Foundation to support their social welfare initiatives.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Locations: Abuja, Port Harcourt - Rivers and Lagos

Responsibilities

• Regularly communicate with customers to check if there are any complaints to be resolved.
• Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
• Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
• Timely response to customers on phone and emails.
• Maintain 100% response rate on emails in <24 hours.
• Escalate issues to supervisor if complaint resolution is taking longer than expected.
• Maintain a register of customer complaint in excel sheet as per the set norm.

Requirements 

• Any graduate / HND holder with 2-3 years relevant work experience.

Application Closing Date
13th May, 2026.