POS Captain at Fortknox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: POS Captain

Location: Falomo, Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The POS Captain will oversee and manage a network of POS agents, ensuring smooth daily operations, optimal transaction performance, and excellent customer service delivery.
• The role requires strong supervision, field monitoring, and operational coordination.

Key Responsibilities

• Supervise and support POS agents to ensure efficient daily transactions
• Monitor agent liquidity (cash/float levels) and escalate shortages promptly
• Ensure POS terminals are functional and report faults or downtime
• Track daily transactions and prepare performance reports
• Resolve customer and agent complaints quickly and professionally
• Conduct routine field visits to agent locations for monitoring and support
• Train new and existing agents on POS usage, compliance, and fraud prevention
• Ensure adherence to company policies, KYC, and regulatory standards
• Identify and report suspicious or fraudulent transactions
• Drive agent productivity, retention, and network expansion
• Serve as a liaison between agents and management

Requirements

• Minimum of OND / HND / BSc in any related field
• 1–3 years experience in POS operations, fintech, or agent banking
• Strong leadership and supervisory skills
• Good understanding of POS transactions and financial operations
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet targets
• Basic knowledge of Microsoft Excel/reporting tools
• High level of integrity and attention to detail

Key Skills:

• Team supervision & coordination
• Problem-solving and conflict resolution
• Field operations management
• Customer service orientation
• Analytical and reporting skills

Work Structure:

• Field-based role (movement within Falomo & Awolowo axis)
• May require weekend or extended hours based on operational needs.

Application Closing Date
15th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and Location as subject of the mail.