Head of Digital Banking at Catilas Resources Limited

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.

We are recruiting to fill the position below:

Job Title: Head of Digital Banking

Location: Lagos
Employment Type: Full-time
Reports To: Managing Director / CEO

Job Summary

• The Head of Digital Banking will lead the strategic transition ofa traditional microfinance institution to a fully digital-driven financialservices provider.
• The role is responsible for driving innovation, enhancingcustomer experience through digital channels, and developing scalable digitalproducts that significantly improve profitability, efficiency, and market reach.
• The incumbent will oversee all digital platforms including mobile banking, webbanking, USSD services, and agency banking, while building and managing ahigh-performing digital team.

Key Responsibilities and KPIs
Digital Transformation Strategy:

• Develop and execute a comprehensive digital transformation roadmap aligned with the Bank’s strategic goals.
• Lead the transition from branch-led operations to a hybrid and digital-first banking model.
• Identify emerging technologies and trends to drive innovation and competitive advantage.

KPIs:

•  Achieve 70%–85% of total transactions via digital channels within 12–18 months.
• Digitize at least 90% of existing products and services within timeline.
• Reduce branch-based transactions by a minimum of 50% within 12 months.

Digital Channels & Platforms Management

• Oversee the functionality, performance, and continuous improvement of mobile banking, internet/web banking, USSD services, and agency banking platforms.
• Ensure seamless integration across all digital channels for a unified customer experience.
• Drive uptime, reliability, and scalability of all digital platforms.

KPIs:

• Maintain platform uptime of ≥ 99.5% across all channels.
• Achieve ≥ 98% transaction success rate across platforms.
• Reduce system downtime incidents to < 2 critical incidents per quarter.
• Ensure app response time < 3 seconds for key transactions.

Product Development & Innovation:

• Lead the design and deployment of scalable digital financial products.
• Collaborate with business units to digitize existing products and create new revenue streams.
• Ensure all products are customer-centric, data-driven, and commercially viable.

KPIs:

• Launch at least 2–4 new digital products or features per quarter.
• Achieve minimum 20% adoption rate within 3 months of product launch.
• Deliver ≥ 90% of projects within agreed timelines and budget.

Team Leadership & Management:

• Build, lead, and mentor a cross-functional digital team.
• Establish clear performance objectives and KPIs for team members.
• Foster a culture of innovation, accountability, and continuous improvement.

KPIs:

• Achieve ≥ 90% team performance score annually.
• Maintain staff attrition rate below 10%.
• Ensure 100% completion of training and upskilling programs annually.

Data Analytics & Performance Optimization:

• Leverage data analytics to monitor user behavior and performance.
• Optimize digital channels to increase adoption and revenue.
• Drive data-led decision-making.

KPIs:

• Grow active digital users by 10%–15% month-on-month.
• Achieve minimum 60% customer adoption rate.
• Maintain Customer Satisfaction Score (CSAT) ≥ 85%.

Partnerships & Vendor Management:

• Manage relationships with fintech partners and vendors.
• Negotiate and manage SLAs.
• Identify strategic partnerships.

KPIs:

• Ensure SLA compliance.
• Establish at least 2–3 strategic partnerships annually.

Risk, Compliance & Security

• Ensure compliance with regulatory requirements.
• Mitigate cyber risks and maintain fraud controls.

KPIs:

• Maintain zero major regulatory breaches.
• Keep fraud losses below 0.5%.
• Ensure 100% compliance.

Revenue & Profitability Management:

• Drive revenue growth through digital channels.

KPIs:

• Increase digital revenue contribution to ≥ 40%.
• Achieve 20% growth in digital lending.
• Drive 30% increase in fee income.
• Reduce cost-to-serve by 25%.

Agency & USSD Banking Growth

• Drive growth in agency and USSD banking.

KPIs:

• Increase transaction volume by 15% monthly.
• Grow agent network by 20%.
• Achieve ≥ 50% transactions via USSD/agency.

Requirements

• Bachelor’s degree in Finance, Business Administration, or related field (MBA added advantage)
• 8–15 years relevant banking experience, with strong digital banking exposure
• Proven leadership and digital transformation experience
• Strong knowledge of digital products, regulations, and customer experience
• Excellent strategic and stakeholder management skills
• Microfinance Certification by CIBN

 Salary
N1,200,000 per month. 

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their CVs to: hrbp@catilas.com using the job title as the subject of the mail.

Note: Please note that only shortlisted candidates will be contacted.