Manager - Product Experience at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Product Experience

Job Identification: 7300
Location: Ikoyi, Lagos
Reports To: Senior Manager - Digital Product Development and Support
Division: Digital Services

Mission

• Drive world class digital product experiences across Digital services by embedding customer insight, usability, and consistency into scalable solutions that accelerate adoption, engagement, and revenue growth.

Description

• Delivers UX expertise by understanding digital user needs through research and translating them into simple, intuitive solutions.
• Advocates user centered design using qualitative and quantitative insights while collaborating closely with BAs, developers, and product owners.
• Provides strategic input in defining business requirements for digital products across VAS, RMS, mobile advertising, and data monetization portfolios. 
• Manages the end to end digital product lifecycle—from ideation to launch to product retirement—ensuring continuous enhancement of existing services. 
• Supports the Senior Manager by analyzing customer insights and market data to identify new opportunities, inform decision making, and shape product roadmaps. 
• Oversee the creation, execution, and delivery of project plans for content development, distribution, and promotional activities. 
• Identifies and manages project risks and issues, ensuring proactive communication with stakeholders and leadership. 
• Leads the design, development, and implementation of business and operational tools required for effective content delivery. 
• Owns and maintains the roadmap for the Subscription Digital Manager and other supporting platforms. 
• Acts as Product Owner for multiple projects, collaborating with cross functional teams and agile squads. 
• Owns and optimizes user journey frameworks in alignment with best practices, regulatory standards, and TCF (Treating Customers Fairly) guidelines. 
• Applies design thinking and UX principles to create seamless multi channel customer experiences across SMS, USSD, OTA, IVR/OBD, RCS/RBM, mobile app, and web. 
• Defines, develops, and manages customer decisioning logic and rules, ensuring personalized and effective engagement. 
• Conducts post activity performance evaluations to refine decisioning rules and enhance business outcomes. 
• Recommends improvements to new and existing applications to optimize performance, revenue growth, and operational efficiency. 
• Prepares weekly and monthly performance reports to measure impact and guide business decisions. 
• Leads change management and communication activities to ensure optimal adoption of delivered initiatives. 
• Supports the Mobile Ads and Campaign Management teams in driving customer acquisition, adoption, and retention, while monitoring performance and addressing related issues. 
• Owns and maintains business rules for all digital platforms and portals. 
• Provides product development and operational support to all Digital Services business units. 
• Ensures all products meet the highest standards of cost efficiency, revenue assurance, security, performance, and scalability. 
• Establishes A/B testing frameworks, oversees execution of test plans, and collaborates with IT to ensure test environments are properly configured. 
• Monitors emerging technology trends and Lifestyle innovations and recommends their application using data driven insights. 
• Drives continuous improvement, innovation, and best practices across the Lifestyle portfolio and the wider Digital Services organization.
• Strengthen design quality by participating in critiques and solving complex problems with clear, user focused thinking.

Requirements
Education:

• First Degree in Engineering or Computer Sciences 
• Possession of Agile Scrum/Project Management PMP/PSPO certification or related training is also advantageous.

Experience:
6-13 years of experience comprising:

• Management track record of at least 2 year or more in Telecoms or Technology sector as a Product Owner
• Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions or chatbots.
• In-Depth User Journey Mapping and UX Design principles
• In-depth knowledge of Agile process and principles 
• Analytical, Problem solving and critical thinking skills.

Application Closing Date
5th May, 2026; 10:55 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online