Deputy E-channels Manager at AB Microfinance Bank Nigeria

AB Microfinance Bank Nigeria Limited is part of an international network of microfinance banks under AccessHolding, headquartered in Berlin, Germany. The network delivers locally grounded and globally informed financial services to micro, small, and medium-sized enterprises, as well as individuals, across Africa.

Through this strong international affiliation, we combine international expertise with deep local market insight to advance financial inclusion and sustainable economic growth across the continent. The Bank is currently seeking to fill the following vacancy, kindly go through it carefully and only qualified candidates should apply accordingly.

We are recruiting to fill the position below:

Job Title: Deputy E-channels Manager

Ref. Code: DECM/BUS/APR/2026
Location: Ikeja, Lagos

Description

• Are you an experienced E-banking professional looking for an exciting opportunity in the financial sector? The Bank is seeking a dynamic and detail-oriented Deputy E-channels Manager to join our team!

Main Tasks and Responsibilities

• Assist the Manager in coordinating the e-channels activities to deliver high-quality services.
• Support in supervising e-channels department and ensure Standard Operating Procedures are followed.
• Assist the manager in managing schedules and workloads of team members in a proactive manner.
• Monitor the daily sales of e-channels regarding registration of new clients and activity rate as well as target achievement.
• Assist in training delivery when required, implement approved process improvements.
• Compile reports to track adherence to established service-level targets.
• Creating and updating relevant department documentation.
• Contributing to the maintenance of the Business Internal Knowledge base.
• Translate client’s requirements into business requirements for implementation.
• Organize the Implementation and Pilot of new e-channels product.
• Coordinate the process of re-engineering activities in order to improve the customer experience of end users.
• Support the e-channels comparison with competitors offering on services, promotions and special offerings on e-channels and updates Managers.
• Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
• Coordinate small projects implementation aiming to develop the alternative delivery channels.

Qualifications

• Bachelor’s Degree or HND or equivalent qualification with a minimum of 5 years of experience in Operations environment within a Bank.
• 4-5 years Hands-on experience in e-banking / e-commerce product development.

Desired experience and knowledge:

• Experience in payment channel implementation and/or operations
• Knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
• Knowledge about Nigerian Microfinance sector. Soft Skills
• Excellent analytical skills and Attention to details
• Excellent Communication skills
• Excellent coaching skills and Multicultural awareness
• Excellent problem identification and problem solving skills Other Skills
• Change Management Skills to convince staff on better processes
• Ability to coordinate several tasks and deliver within the deadlines
• Technical awareness to understand, analyze and solve problem
• Ability to analyze and identify technical drawbacks and increase process efficiency by re- thinking.

Application Closing Date
1st May, 2026.