IT Support Officer at KoraPay

Korapay is a payment infrastructure servicing a wide band of businesses making local and international payments. We are a marketplace for digital financial services across Africa. Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers across Africa. We are committed to delivering reliable, secure, and easy to use digital financial solutions to every single customer with a guarantee that it is improving their lives.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Lagos

About The Role

• As an IT Support Engineer at Kora, you will be responsible for providing first- and second-level technical support to end-users, ensuring the smooth operation of IT systems, and maintaining high levels of user satisfaction.
• This role involves troubleshooting hardware and software issues, managing user accounts, and supporting the organization’s IT infrastructure.

Requirements
Here are a couple of things you'll be doing:

• Provide day-to-day technical support for laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and maintain operating systems, applications, and security tools
• Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems)
• Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning)
• Monitor and respond to helpdesk tickets, ensuring SLA adherence
• Maintain IT asset inventory and documentation
• Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support)
• Support cybersecurity practices (patching, antivirus, awareness, incident reporting)
• Provide user training and guidance on IT tools and best practices
• Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
• Completes setup and configuration of company laptops and desktops and t

• Other duties as assigned by the CISO.

Here's what we're looking for:

• Minimum of 1-3 years of experience in IT support 
• Minimum of a Bachelor’s degree certificate
• Good communication skills
• Good interpersonal skills
• Positive attitude
• Ability to handle stress appropriately and interact well with others.

Key Skills:

• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with a commitment to service excellence
• Ability to prioritise tasks and manage time effectively
• Attention to detail and strong documentation skills
• Ability to work independently and as part of a team.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online