Operations Manager (Salon) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Operations Manager (Salon)

Location: Lagos
Employment Type: Full-time
Reports To: Managing Director / General Manager
Industry: Beauty & Wellness

Job Summary

• The Operations Manager will oversee the day-to-day operations of the salon, ensuring exceptional service delivery, operational efficiency, and profitability.
• The role involves managing staff, optimizing processes, maintaining high customer satisfaction, and ensuring compliance with health and safety standards.

Key Responsibilities
Operations Management:

• Oversee daily salon operations, ensuring smooth workflow across all service areas (hair, nails, spa, etc.).
• Implement and maintain standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor appointment scheduling, client flow, and service turnaround times.

Team Leadership & Supervision:

• Manage, supervise, and motivate salon staff including stylists, therapists, and front desk personnel.
• Coordinate staff schedules, attendance, and performance management.
• Conduct training and onboarding for new employees to ensure service consistency.

Customer Experience:

• Ensure high levels of customer satisfaction and handle escalated client complaints professionally.
• Develop strategies to enhance client retention and loyalty.
• Monitor service quality and ensure adherence to brand standards.

Financial & Business Performance:

• Drive revenue growth by implementing sales strategies, promotions, and upselling techniques.
• Monitor daily sales, expenses, and profitability.
• Prepare operational and financial reports for management review.

Inventory & Supply Chain Management:

• Oversee inventory levels for salon products and tools.
• Manage procurement and vendor relationships.
• Ensure proper stock control to minimize waste and shortages.

Compliance & Hygiene Standards:

• Ensure compliance with health, safety, and sanitation regulations.
• Maintain cleanliness and organization of the salon environment.
• Enforce hygiene protocols across all service areas.

Marketing & Business Development:

• Collaborate with marketing teams to execute promotional campaigns and events.
• Identify opportunities to attract new clients and expand services.
• Monitor market trends and competitor activities.

Requirements & Qualifications

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field (preferred).
• 3–5 years of experience in salon, spa, or retail operations management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Good financial acumen and reporting skills.
• Knowledge of salon management software and booking systems is an advantage.
• Strong organizational and problem-solving skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the mail.