Operations Manager at Prowess Spring Limited

Prowess Spring Limited is an international I.T organization well known for its accurate service and satisfaction of its client in technology, based in Nigeria. We offer world class telecommunications services to help businesses of any size brand for maximum profit, communicate intelligently and stand out from the crowd.

We are recruiting to fill the position below:

Job Title: Operations Manager 

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Operations Manager will oversee the day-to-day operations of the security company, ensuring efficient service delivery, effective recruitment and training of security personnel, and overall business performance.
• The role requires strong leadership, operational discipline, and the ability to maintain high service standards across all client locations.

Key Responsibilities
Operations Management:

• Plan, coordinate, and supervise all security operations across assigned locations.
• Ensure deployment of guards is done efficiently and aligns with client requirements.
• Monitor field operations to ensure compliance with company policies and client expectations.
• Conduct regular site visits and operational audits.
• Address and resolve operational issues, incidents, and client complaints promptly.

Recruitment & Workforce Planning:

• Lead the recruitment and selection of qualified security guards and supervisors.
• Develop and maintain a pipeline of trained and vetted security personnel.
• Ensure proper documentation, background checks, and onboarding processes are completed.
• Manage staff scheduling, postings, and replacements to avoid operational gaps.

Training & Development:

• Design and implement training programs for new and existing security personnel.
• Conduct regular drills and refresher courses (e.g., access control, incident response, emergency handling).
• Ensure guards are well-versed in company SOPs, client specific instructions, and security best practices.
• Evaluate training effectiveness and continuously improve training content.

Client Relationship Management:

• Serve as the primary point of contact for clients on operational matters.
• Ensure high client satisfaction through consistent service quality.
• Conduct periodic meetings with clients to review performance and address concerns.
• Support business development by contributing to proposals and service improvements.

Compliance & Risk Management:

• Ensure all operations comply with regulatory standards and company policies.
• Enforce discipline, code of conduct, and professionalism among security personnel.
• Investigate incidents and prepare detailed reports with corrective actions.
• Maintain accurate operational records and documentation.

Team Leadership & Administration:

• Supervise supervisors and field officers to ensure accountability and performance.
• Set KPIs and monitor staff performance.
• Handle disciplinary actions, conflict resolution, and staff welfare issues.
• Prepare and submit regular operational reports to management.

Key Performance Indicators (KPIs)

• Guard retention rate and recruitment turnaround time
• Training completion and competency levels
• Client satisfaction and retention
• Incident response efficiency
• Operational compliance and audit results
• Reduction in complaints and service failures

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Security Management, or related field (preferred).
• 2–7 years experience in security operations management.
• Proven experience in recruitment and training of security guards.
• Strong leadership and team management skills.
• Excellent communication and conflict resolution abilities.
• Ability to work under pressure and handle multiple sites.
• Good knowledge of security procedures, risk management, and incident handling.

Core Competencies:

• Leadership and decision making
• Operational planning and execution
• Training and development
• Attention to detail and discipline
• Problem-solving and crisis management
• Client service orientation.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Resume to: prowessoutsourcing@gmail.com using the Job Title as the subject of the email.