Senior Customer Service Representative at Adins Academy

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy.

Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Title: Senior Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
• Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
• Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
• Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
• Organize training and competitor studies.
• Undertake occasional tasks delegated by supervisors.

Job Requirements

• Proficiency in English (Fluent in spoken and written, C1 Level).Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
• Excellent verbal and written communication skills to effectively engage with a diverse customer base.
• Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
• Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
• At least 6 years of experience in sales, customer service, or a retention-focused role.
• At least 1 year in a leadership role with a proven track record of meeting or exceeding targets.
• Familiarity with the target audience and market to tailor interactions and solutions accordingly.
• Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
• Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
• Professional manners and strong communication skills to represent the company effectively.
• Proven data analysis and quality control skills.
• Collaborative mindset to work effectively with team members and contribute to collective goals.
• Personal laptop for work is mandatory.

Salary
N200,000 - N300,000 / month.

Application Closing Date
27th May, 2026.

How to Apply
Interested and qualified candidates should send their CV and a cover letter outlining their relevant experience to: yilwon@tradev-group.com using the job title as the subject of the mail.

Note: Only qualified candidates would be contacted.